Real Time Analyst

Clipboard Health

. Serve as the central governance layer for live operations across multiple Lines of Business .

Posted 11/10/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational governance and real-time analysis, with a strong ability to translate complex data into actionable insights for senior leadership. Proficient in managing support queues and implementing standardized control models to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Expert Proficiency In Google SheetsExperience Documenting Best PracticesAbility To Build Automated Tracking ToolsFamiliarity With Amazon Connect3+ Years Experience As A Real Time Analyst

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisForensic AuditsQueue ManagementIncident ManagementOperational Risk Diagnosis

Soft Skills

Clear CommunicationHigh-Judgment Decision MakingAdaptabilityStakeholder Engagement

Tools & Technologies

MetabaseZendesk Omnichannel RoutingAssembled WFM

Industry Keywords

SLA ManagementOperational EfficiencyBusiness Impact AnalysisGoverned Frameworks24/7 Operational Environment

About the role

Key responsibilities & impact

Serve as the central governance layer for live operations across multiple Lines of Business
Evolve operations toward a standardized and fiscally sound control model
Diagnose queue risks, business impact, and root causes, and prescribe operational actions to preserve SLA and customer experience
Own all aspects of support queues and ensure customer needs are met
Distill complex operational signals into high-impact narratives for stakeholders at all leadership levels
Analyze long-term business trends and evaluate the financial efficiency of SLA safeguarding and staffing versus demand density
Act as the authoritative voice during incidents
Conduct forensic audits of agent behaviors, including On Hold abuse and status irregularities
Implement queue management playbooks for real-time levers across multiple Lines of Business
Partner with WFM to improve planning and scheduling
Investigate anomalies, identify root causes, and communicate corrective actions
Provide timely, clear incident updates to stakeholders

Requirements

What you’ll need

Exceptional ability to translate complex data into clear, jargon-free business stories and present actionable insights to senior leadership under high-pressure conditions
Expert proficiency in Google Sheets
Ability to build complex, automated tracking tools and forensic audits from scratch
Familiarity with Metabase preferred
Demonstrated experience making high-judgment decisions impacting the entire business, especially in environments with aggressive SLAs and fluctuating volume patterns
Experience documenting best practices into governed frameworks and playbooks
Ability to operate autonomously in a 24/7 environment and adapt to operational needs
Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM highly preferred
Applicants must be authorized to work in their country of residence
3+ years of experience as a Real Time Analyst available as an application option