Strategy & Ops Lead, Applied AI

Clipboard Health

. Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and iterating on workflows, integrations, and automation tooling to enhance operational efficiency. Proficient in translating complex problems into practical technical solutions while ensuring system reliability and effective performance.

Highest-signal resume keywords

API IntegrationAutomation ToolingTechnical Specifications WritingSystem Reliability ImprovementSupport Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationTechnical Problem SolvingTooling PrioritizationDebuggingSystem Improvement

Soft Skills

Quality ManagementMulti-Priority Management

Tools & Technologies

ZendeskAI-Driven Tools

Industry Keywords

OperationsSupportCustomer Experience

About the role

Key responsibilities & impact

Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
Execute high-priority tooling and automation initiatives across the operational stack
Partner with engineers and developers to scope requirements, write technical specifications, and prioritize tooling work for Operations
Improve systems across support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify and address gaps or inefficiencies in current tooling
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to improvements in how systems connect and operate together
Act as the technical voice of Operations and partner with leadership on priorities and systems

Requirements

What you’ll need

Comfort working with APIs, integrations, and automation tooling; ability to build and debug independently
Ability to manage multiple priorities and maintain a high bar for quality and reliability
Understanding of how tools, workflows, and dependencies connect
Ability to translate loosely defined problems into practical, well-structured solutions
Experience working with support platforms such as Zendesk (nice to have)
Familiarity with AI-driven tools and automation workflows (nice to have)
Background in Ops, Support, or CX environments (nice to have)
Experience working with evolving or fragmented tooling stacks (nice to have)
Located in the U.S.
Authorized to work in the U.S.