T&S Investigator

Clipboard Health

. Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Trust & Safety policies, incident investigation, and risk management while effectively communicating with customers and cross-functional teams. Proficient in analyzing safety-related data to drive improvements and uphold compliance standards.

Highest-signal resume keywords

Trust & Safety ExpertiseIncident InvestigationRisk ManagementStatistical AnalysisCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ClassificationSafety Initiative DevelopmentCompliance AssessmentData AnalysisPolicy Development

Soft Skills

EmpathyJudgmentLeadershipOrganizationDetail-Oriented

Certifications & Qualifications

LVNRN

Industry Keywords

Trust & SafetyRisk ManagementComplianceCustomer-Facing RoleClinical Practice

About the role

Key responsibilities & impact

Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions
Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions
Develop and implement safety initiatives, tools, and processes to reduce incidents and strengthen platform integrity
Shape and uphold marketplace safety norms through clear policy development and recommendations
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes
Assess safety and compliance risks; design strategies to close gaps and prevent recurrence
Monitor and report on safety and compliance metrics; analyze trends and recommend data-driven improvements
Serve as a subject-matter expert on Trust & Safety policies, providing internal and external guidance
Continuously improve the incident reporting and investigation workflow
Communicate with customers and partners professionally and urgently to ensure high-quality resolutions
Stay current on product updates to ensure accuracy and consistency across safety operations
Complete the application, case study, case study interview, Head of Operations interview, and culture interview stages

Requirements

What you’ll need

Ability to resolve customer incidents with empathy and action
Impeccable judgment and ability to make tough decisions
Exceptional written and verbal communication skills
Ability to handle ambiguous situations with sound judgment
Ability to identify potential risks and diffuse situations
Leadership, motivation, self-direction, and initiative
Ability to work independently and stay organized
Detail-oriented
Ethical and unbiased integrity and decision-making abilities
Preferred: 3+ years in a customer-facing role
Preferred: 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields
LVN or RN is a big plus
Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data
Must be authorized to work in the country of residence
Must be a US taxpayer

Benefits

Comp & perks

Remote-first flexibility to work from many places
Fast-paced startup environment with opportunities for curiosity, independence, and growth
Skills-based hiring process focused on real-world problem-solving ability
Opportunity to make a significant impact on customers on both sides of the marketplace