FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while effectively managing bookings and inquiries in a fast-paced environment. Proficient in utilizing various computer applications and systems to enhance customer interactions and meet performance metrics.
Highest-signal resume keywords
Strong Written And Verbal Communication SkillsCustomer-Focused MindsetSales-Oriented ApproachFluency In English; Spanish/English BilingualProficiency With Basic Computer Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking ManagementSales Process AdherenceCustomer Information DocumentationProblem-Solving AbilitiesMultitasking Abilities
Soft Skills
AdaptabilityTeam-Oriented AttitudeInterpersonal Skills
Tools & Technologies
Soft PhonesEmailWeb BrowsersMS SuiteOutlook
Certifications & Qualifications
High School Diploma Or EquivalentAbility To Pass A Criminal Record Check
Industry Keywords
Customer ServiceFast-Paced EnvironmentMetric-Driven PerformanceClient PromotionsBooking Systems
About the role
Key responsibilities & impact- Respond to guest inquiries via phone and email
- Assist customers with booking, modifying, and canceling hotel reservations
- Promote upgrades, offers, and services
- Document customer information across multiple booking systems
- Follow established call flows and sales processes to meet performance metrics
- Identify sales opportunities, overcome objections, and close bookings
- Maintain current knowledge of client promotions and offerings
- Represent the client’s brand professionally
- Use soft phones, email, web browsers, and internal systems
- Complete assigned training and stay current on procedures and expectations
- Perform other responsibilities assigned based on business needs
Requirements
What you’ll need- Strong written and verbal communication skills
- Customer-focused mindset with ability to adapt service style
- Sales-oriented approach with ability to convert conversations into bookings (preferred)
- Fluency in English; Spanish/English bilingual is an asset
- Strong organizational, problem-solving, and multitasking abilities
- Ability to work in a fast-paced, metric-driven environment
- Team-oriented attitude with solid interpersonal skills
- Proficiency with basic computer applications and web-based systems such as Outlook and MS Suite
- High school diploma or equivalent
- Ability to pass a criminal record check
- Must be legally entitled to work in Canada (citizen or permanent resident)
- Dedicated, quiet, private workspace with a door
- Ergonomic desk and chair
- High-speed internet hard-wired to a modem; no Wi-Fi or extenders
- Workspace setup and internet speed will be assessed for compliance
Benefits
Comp & perks- Work from home
- Company-provided equipment
- Training provided
- Ergonomic desk and chair requirement for home workspace