Account Manager

Cloudbeds

. Actively manage a portfolio of customers valued at approximately $500,000–$1,000,000 USD .

Posted 11/11/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on driving product engagement and optimizing customer experiences within the hospitality industry. Proficient in analyzing customer data and implementing strategies for upselling and churn reduction.

Highest-signal resume keywords

Customer Success ManagementHospitality Industry KnowledgeFluency in English and GermanProject ManagementRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisProduct Engagement StrategiesChurn Reduction StrategiesUpselling TechniquesTroubleshootingDetail Orientation

Soft Skills

Exceptional CommunicationNegotiation SkillsPresentation SkillsListening SkillsSelf-Motivated

Tools & Technologies

Cloudbeds Software

Industry Keywords

Customer Success OutcomesNet Dollar RetentionCustomer Experience ImprovementEuropean Hospitality MarketHyper-Growth Environments

About the role

Key responsibilities & impact

Actively manage a portfolio of customers valued at approximately $500,000–$1,000,000 USD
Define customer success outcomes and work with customers to achieve them
Serve as the main point of contact for Cloudbeds-related matters and escalate urgent support tickets
Identify upsell opportunities and implement proactive churn-reduction strategies to achieve net dollar retention goals
Use a consultative approach to drive product engagement, customer stickiness, and package growth
Analyze customer data to improve utilization and engagement
Manage customer escalations related to strategic use of Cloudbeds software
Promote product value and identify opportunities to upsell services and products
Review customer complaints and concerns and improve the customer experience
Maintain detailed product and service knowledge, answer questions, and recommend suitable products
Gather client feedback and requirements for future software releases
Keep up to date with system updates using training materials
Act as a strategic partner to customers, using hospitality industry knowledge to provide recommendations and optimize product performance
Stay current on hospitality industry trends, strategies, and best practices

Requirements

What you’ll need

Exceptional ability to communicate and foster positive business relationships
Deep understanding of customers' concerns regarding product use, with ability to troubleshoot as needed
Ability to communicate, present, and influence credibly and effectively at all organizational levels
Ability to synthesize customer needs, feedback, concerns, and opportunities internally across Sales, Support, Product, Marketing, and Design
Proven ability to manage multiple projects while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Thrives in hyper-growth work environments
Excellent time and project management skills
Experience managing accounts within the European hospitality market is a significant plus
Fluency in both English and German is required
Currently authorized to work in the location where the position is located without requiring visa sponsorship

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer