Account Manager

Cloudbeds

. Define customers' success outcomes and work with them to achieve those outcomes .

Posted 11/11/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by defining success outcomes, analyzing customer data, and driving product engagement. Proficient in upselling and managing customer relationships within the hospitality industry, with fluency in English and German.

Highest-signal resume keywords

Customer Success ManagementUpselling StrategiesHospitality Industry KnowledgeFluency in English and GermanProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional CommunicationRelationship BuildingNegotiation SkillsPresentation SkillsAttention to Detail

Industry Keywords

Customer EngagementChurn ReductionProduct UtilizationClient FeedbackEuropean Hospitality Market

About the role

Key responsibilities & impact

Define customers' success outcomes and work with them to achieve those outcomes
Act as the main point of contact for Cloudbeds and help escalate urgent support tickets
Achieve net dollar retention goals through upselling and proactive churn reduction
Use a consultative approach to drive product engagement, customer stickiness, and package growth
Analyze customer data to improve utilization and engagement
Manage customer escalations related to strategic use of Cloudbeds software
Promote product value and identify opportunities to upsell services and products
Review customer complaints and concerns to improve the customer experience
Maintain detailed product and service knowledge, answer customer questions, and recommend products
Gather client feedback and requirements for future software releases
Use training materials to stay current with system updates
Act as a strategic partner to assigned customers, applying hospitality industry knowledge to optimize product performance
Stay updated on hospitality industry trends, strategies, and best practices

Requirements

What you’ll need

Exceptional ability to communicate and foster positive business relationships
Deep understanding of customers' concerns regarding product use, with ability to troubleshoot as needed
Ability to communicate, present, and influence credibly and effectively at all organizational levels
Ability to synthesize customer needs, feedback, concerns, and opportunities internally across Sales, Support, Product, Marketing, and Design
Proven ability to manage multiple projects while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Thrives in hyper-growth work environments
Excellent time and project management skills
Experience managing accounts within the European hospitality market is a significant plus
Fluency in both English and German is required
Currently authorized to work in the location where the position is located without visa sponsorship

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer