Lead, Account Management

Cloudbeds

. Lead, coach, and develop a team of Account Managers across Thailand .

Posted 11/3/2026full-timeRemote • ThailandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing Account Managers within the hospitality technology sector, with a strong focus on hotel operations, customer success strategies, and performance analytics. Proficient in utilizing CRM tools like Salesforce and Zendesk to drive team performance and customer retention initiatives.

Highest-signal resume keywords

Hospitality Technology ExperienceTeam LeadershipCustomer Success ManagementSalesforce ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hotel OperationsCustomer Data AnalysisPerformance Metrics ReportingConflict ResolutionProject Management

Soft Skills

Exceptional CommunicationInterpersonal SkillsSelf-MotivatedProblem-SolvingTime Management

Tools & Technologies

SalesforceZendeskSaaS PlatformsPMSRMS

Industry Keywords

HospitalityAccount ManagementCustomer SuccessRetention StrategiesConsultative Advisory

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Account Managers across Thailand
Set clear goals, conduct regular 1:1s and performance reviews, and create an environment where people grow
Monitor and report team performance, KPIs, and customer health metrics to senior leadership
Handle escalations and support Account Managers through complex customer situations, renegotiations, exceptions, and high-stakes retention conversations
Drive continuous learning in platform knowledge, hospitality industry trends, and consultative advisory practices
Collaborate with Product, Partnerships, and Marketing on product pilots, platform improvements, and integration launches
Analyze customer data and feedback to identify retention and churn-reduction initiatives
Participate in cross-departmental team lead meetings and represent the team's needs at leadership level
Travel to visit customers on-site as needed

Requirements

What you’ll need

3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations
2+ years of experience leading and managing a customer success or account management team
Deep understanding of hotel operations and ability to translate that knowledge into strategic advisory conversations with hotel customers
Exceptional communication and interpersonal skills
Strong analytical mindset; ability to build and interpret reports in Salesforce and Zendesk
Strong problem-solving and conflict resolution skills
Self-motivated; thrives in a fast-paced, results-driven remote environment
Excellent time and project management skills
Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role
Familiarity with Salesforce, Zendesk, or similar CRM and support tools
Prior experience in a people leadership role within a hospitality technology or SaaS company
Must be currently authorized to work in Thailand without requiring visa sponsorship

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer