Lead, Account Management

Cloudbeds

. Lead, coach, and develop a team of Account Managers across Thailand .

Posted 11/3/2026full-timeRemote • ThailandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing account management teams within the hospitality technology sector, with a strong focus on customer success, performance analysis, and operational excellence. Proficient in utilizing CRM tools and SaaS platforms to enhance customer retention and drive team performance.

Highest-signal resume keywords

Team LeadershipCustomer Success ManagementHospitality Technology ExpertiseSalesforce ReportingConflict Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hotel OperationsCustomer Data AnalysisPerformance Metrics MonitoringKPI ReportingSaaS PlatformsPMSRMSChannel Managers

Soft Skills

Exceptional CommunicationInterpersonal SkillsProblem-SolvingSelf-MotivatedTime Management

Tools & Technologies

SalesforceZendeskCRM Tools

Industry Keywords

HospitalityCustomer RetentionAccount ManagementPerformance ReviewsEmployee Development

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Account Managers across Thailand
Set goals, conduct regular 1:1s and performance reviews, and foster employee development
Monitor and report team performance, KPIs, and customer health metrics to senior leadership
Handle escalations and support Account Managers through complex customer situations, renegotiations, exceptions, and retention conversations
Drive continuous learning in platform knowledge, hospitality trends, and consultative advisory practices
Collaborate with Product, Partnerships, and Marketing on product pilots, platform improvements, and integration launches
Analyze customer data and feedback to improve retention and reduce churn
Participate in cross-departmental team lead meetings and represent the team's needs at leadership level
Travel to visit customers on-site as needed

Requirements

What you’ll need

3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations
2+ years of experience leading and managing a customer success or account management team
Deep understanding of hotel operations
Exceptional communication and interpersonal skills
Strong analytical mindset; ability to build and interpret reports in Salesforce and Zendesk
Strong problem-solving and conflict resolution skills
Self-motivated; excellent time and project management skills
Experience with SaaS platforms or hospitality technology such as PMS, RMS, or channel managers
Familiarity with Salesforce, Zendesk, or similar CRM and support tools
Prior people leadership experience within a hospitality technology or SaaS company
Currently authorized to work in Thailand without requiring visa sponsorship

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer