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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, training, and support within the hospitality and SaaS industries, with a strong focus on communication, relationship-building, and project management. Proficient in utilizing Salesforce for tracking customer interactions and feedback to enhance product offerings.
Highest-signal resume keywords
Client OnboardingSalesforce ProficiencyCustomer Relationship ManagementHospitality ExperienceExceptional Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingProject ManagementProduct KnowledgeTraining Development
Soft Skills
EmpathyOrganizational SkillsProactive ApproachCommunication SkillsRelationship Building
Industry Keywords
SaaSHospitality Management SoftwareClient RetentionProduct AdoptionCustomer Insights
About the role
Key responsibilities & impact- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build strong client relationships to encourage loyalty and promote product adoption
- Develop a deep understanding of Cloudbeds’ products and customer needs
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce, gather feedback, and share insights for product improvements
- Cloudbeds provides hospitality management software that powers hotels across 150 countries
Requirements
What you’ll need- Communicate product offerings clearly and synthesize feedback for internal teams
- Share customer insights and opportunities across departments to drive alignment
- Manage multiple projects or accounts with strong organizational and proactive skills
- Empower clients to become self-sufficient during onboarding and beyond
- Deliver exceptional communication with empathy and a customer-focused approach
- Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role
- Fluency in English
- Currently authorized to work in Indonesia without requiring visa sponsorship
- CV/resume must be submitted in English
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer