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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, training, and support for Cloudbeds’ systems, while effectively managing relationships to drive product adoption and retention. Proficient in utilizing Salesforce for activity tracking and feedback gathering.
Highest-signal resume keywords
Client OnboardingSalesforce ProficiencyCustomer SupportHospitality ExperienceProduct Adoption
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client TrainingTroubleshootingProject ManagementCustomer Feedback GatheringProduct Knowledge
Soft Skills
Strong Organizational SkillsProactive CommunicationRelationship Building
Industry Keywords
HospitalitySaaSCustomer SuccessROI DemonstrationProduct Improvement
About the role
Key responsibilities & impact- Train clients on Cloudbeds’ system and tailor it to their hospitality business needs
- Facilitate client onboarding and provide ongoing support via video, phone, and email
- Ask discovery questions to understand client needs and ensure confidence using the system
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build client relationships that encourage loyalty and product adoption
- Contribute to training materials and stay current on system changes
- Record activities in Salesforce, gather customer feedback, and share product-improvement insights
- Collaborate with the Customer Onboarding Team and internal departments
Requirements
What you’ll need- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build strong client relationships to encourage loyalty and promote product adoption
- Develop a deep understanding of Cloudbeds’ products and customer needs
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce, gather feedback, and share insights for product improvements
- Manage multiple projects or accounts with strong organizational and proactive skills
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role
- Fluency in English
- Applicants must be currently authorized to work in the Philippines without requiring visa sponsorship
- CV/resume must be submitted in English
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer