FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, training, and support, with a strong focus on building relationships and driving product adoption. Proficient in utilizing Salesforce for activity tracking and feedback synthesis to enhance customer experience and product improvements.
Highest-signal resume keywords
Client OnboardingSalesforce ProficiencyCustomer SupportRelationship BuildingProject Management Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client TrainingTroubleshootingProduct KnowledgeFeedback GatheringCommunication Skills
Soft Skills
EmpathyOrganizational SkillsProactive Approach
Certifications & Qualifications
Project Management Certification
Industry Keywords
Hospitality ExperienceSaaS IndustryCustomer-Facing RoleProduct AdoptionROI Demonstration
About the role
Key responsibilities & impact- Train clients on Cloudbeds’ system and tailor it to their hospitality-business needs
- Facilitate client onboarding and provide ongoing support through video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build client relationships that encourage loyalty and product adoption
- Develop deep knowledge of Cloudbeds products and customer needs
- Contribute to training materials and stay current on system changes
- Record activities in Salesforce, gather feedback, and share product-improvement insights
- Collaborate with the Customer Onboarding Team and internal departments to provide a seamless onboarding experience
Requirements
What you’ll need- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build strong client relationships to encourage loyalty and promote product adoption
- Develop a deep understanding of Cloudbeds’ products and customer needs
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce, gather feedback, and share insights for product improvements
- Communicate product offerings clearly and synthesize feedback for internal teams
- Share customer insights and opportunities across departments to drive alignment
- Manage multiple projects or accounts with strong organizational and proactive skills
- Empower clients to become self-sufficient during onboarding and beyond
- Deliver exceptional communication with empathy and a customer-focused approach
- Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role
- Fluency in English
- Project Management certification recommended to stand out
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer