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Cloudbeds

Onboarding Coach

Cloudbeds

. Train clients on the Cloudbeds hospitality management system and tailor it to their business needs.

Posted 11/5/2026full-timeRemote • Argentina, Colombia, Costa Rica, Dominican Republic, MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and training for the Cloudbeds hospitality management system, ensuring clients achieve confidence and self-sufficiency. Strong communication skills in English and Spanish, with a focus on customer relationship management and feedback synthesis.

Highest-signal resume keywords
Cloudbeds Hospitality Management SystemClient OnboardingSalesforceBilingual Communication (English and Spanish)Customer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client TrainingTroubleshootingProject ManagementProduct AdoptionFeedback Synthesis
Soft Skills
EmpathyOrganizational SkillsProactive ApproachExceptional CommunicationCustomer-Focused
Tools & Technologies
Salesforce
Industry Keywords
Hospitality ExperienceCustomer-Facing RolesOnboarding ExperienceClient RetentionProduct Knowledge

About the role

Key responsibilities & impact
  • Train clients on the Cloudbeds hospitality management system and tailor it to their business needs.
  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds’ products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.
  • Ensure clients complete onboarding with understanding and confidence in using the system.
  • Collaborate with the Customer Onboarding Team to provide exceptional support and a seamless onboarding experience.

Requirements

What you’ll need
  • Communicate product offerings clearly and synthesize feedback for internal teams.
  • Share customer insights and opportunities across departments to drive alignment.
  • Manage multiple projects or accounts with strong organizational and proactive skills.
  • Empower clients to become self-sufficient during onboarding and beyond.
  • Deliver exceptional communication with empathy and a customer-focused approach.
  • Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • Have at least 2 years of relevant industry experience in customer-facing roles.
  • Native or Fluent in both English and Spanish (Portuguese is a plus)
  • Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship.
  • CV/resume must be submitted in English.

Benefits

Comp & perks
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling, and knowledge transfer