Onboarding Coach

Cloudbeds

. Facilitate client onboarding, training, and ongoing support via video, phone, and email .

Posted 11/3/2026full-timeRemote • PortugalJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and training, with a strong focus on customer support and relationship building. Proficient in utilizing Salesforce for activity tracking and feedback synthesis while delivering exceptional communication and organizational skills.

Highest-signal resume keywords

Client OnboardingSalesforce ProficiencyCustomer SupportHospitality ExperienceFluency in English and Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer TrainingTroubleshootingProject ManagementProduct AdoptionFeedback Synthesis

Soft Skills

EmpathyCommunicationOrganizational SkillsProactive ApproachRelationship Building

Tools & Technologies

Cloudbeds SoftwareSalesforce

Industry Keywords

HospitalityCustomer-Facing RolesClient RetentionOnboarding Experience

About the role

Key responsibilities & impact

Facilitate client onboarding, training, and ongoing support via video, phone, and email
Resolve customer inquiries and troubleshoot escalated issues across multiple channels
Partner with Sales to define success, demonstrate ROI, and drive retention
Build strong client relationships to encourage loyalty and promote product adoption
Develop a deep understanding of Cloudbeds’ products and customer needs
Contribute to training materials and stay updated on system changes
Record activities in Salesforce, gather feedback, and share insights for product improvements
Work with the Customer Onboarding Team to provide exceptional support and ensure a seamless onboarding experience
Train clients on Cloudbeds’ hospitality software and tailor the system to their business needs

Requirements

What you’ll need

Communicate product offerings clearly and synthesize feedback for internal teams
Share customer insights and opportunities across departments to drive alignment
Manage multiple projects or accounts with strong organizational and proactive skills
Empower clients to become self-sufficient during onboarding and beyond
Deliver exceptional communication with empathy and a customer-focused approach
Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager
Have at least 2 years of relevant industry experience in customer-facing roles
Fluency in English and Portuguese
Fluency in Spanish is also preferred
Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
Please submit your CV/resume in English

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer