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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, training, and support, with a strong focus on communication and relationship-building to enhance customer satisfaction and product adoption. Proficient in managing multiple projects while synthesizing customer feedback for continuous improvement.
Highest-signal resume keywords
Client OnboardingCustomer SupportSalesforce ExperienceFluency In English And FrenchHospitality Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional CommunicationOrganizational SkillsEmpathyProactive Approach
Industry Keywords
Customer-Facing RolesProduct AdoptionClient RelationshipsTraining MaterialsFeedback Synthesis
About the role
Key responsibilities & impact- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build strong client relationships to encourage loyalty and promote product adoption
- Develop a deep understanding of Cloudbeds’ products and customer needs
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce, gather feedback, and share insights for product improvements
- Bring the customer onboarding motto “more reservations, happier guests” to life through close collaboration and exceptional support
Requirements
What you’ll need- Communicate product offerings clearly and synthesize feedback for internal teams
- Share customer insights and opportunities across departments to drive alignment
- Manage multiple projects or accounts with strong organizational and proactive skills
- Empower clients to become self-sufficient during onboarding and beyond
- Deliver exceptional communication with empathy and a customer-focused approach
- Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager
- At least 2 years of relevant industry experience in customer-facing roles
- Fluency in English and French
- Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
- CV/resume must be submitted in English
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer