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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding and training for Cloudbeds’ hospitality management system, with a strong focus on customer support and relationship building. Proficient in utilizing Salesforce for activity tracking and feedback gathering while maintaining a customer-centric approach.
Highest-signal resume keywords
Client OnboardingCustomer SupportSalesforce ProficiencyProject Management CertificationHospitality Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingTroubleshootingProduct KnowledgeTraining Material DevelopmentCustomer Feedback Gathering
Soft Skills
Exceptional CommunicationEmpathyOrganizational SkillsProactive ApproachRelationship Building
Certifications & Qualifications
Project Management Certification
Industry Keywords
Hospitality ManagementSaaS IndustryCustomer-Facing RoleProduct AdoptionROI Demonstration
About the role
Key responsibilities & impact- Train clients on Cloudbeds’ hospitality management system and tailor onboarding to their business needs
- Facilitate client onboarding and provide ongoing support through video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build client relationships, encourage loyalty, and promote product adoption
- Maintain product and customer knowledge
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce and gather customer feedback
- Share insights with internal teams to support product improvements
- Help clients become self-sufficient during onboarding and beyond
Requirements
What you’ll need- Facilitate client onboarding, training, and ongoing support via video, phone, and email
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- Partner with Sales to define success, demonstrate ROI, and drive retention
- Build strong client relationships to encourage loyalty and promote product adoption
- Develop a deep understanding of Cloudbeds’ products and customer needs
- Contribute to training materials and stay updated on system changes
- Record activities in Salesforce, gather feedback, and share insights for product improvements
- Communicate product offerings clearly and synthesize feedback for internal teams
- Share customer insights and opportunities across departments to drive alignment
- Manage multiple projects or accounts with strong organizational and proactive skills
- Empower clients to become self-sufficient during onboarding and beyond
- Deliver exceptional communication with empathy and a customer-focused approach
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role
- Fluency in English
- Applicants must be currently authorized to work in the Philippines without requiring visa sponsorship
- Project Management certification recommended
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer