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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end onboarding lifecycle for mid-market customers, with a strong focus on project management, stakeholder communication, and cross-functional collaboration. Proficient in monitoring success metrics and ensuring customer satisfaction through effective relationship management.
Highest-signal resume keywords
Project Management ExperienceFluency In English And FrenchCustomer Implementation And OnboardingCross-Functional CollaborationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOnboarding Lifecycle ManagementCustomer Success Metrics MonitoringRisk ManagementStakeholder Alignment
Soft Skills
Strong Communication SkillsRelationship ManagementProblem SolvingAdaptabilityOrganizational Skills
Tools & Technologies
SalesforceZendeskSlack
Industry Keywords
Hotel OperationsHospitality SaaSCustomer-Facing EnvironmentMid-Market Customers
About the role
Key responsibilities & impact- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
Requirements
What you’ll need- Fluency in English and French at a business-professional level, both written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
- Must be currently authorized to work in the position's location without visa sponsorship
- Optional: At least 1 year of project management experience within a hospitality SaaS environment
- Optional: Previous experience with customer implementation and onboarding at a hospitality SaaS company
- Optional: Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer