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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end onboarding lifecycle for mid-market customers, with a strong focus on project management, stakeholder communication, and cross-functional collaboration. Proficient in monitoring success metrics and ensuring customer satisfaction through effective relationship management and problem-solving skills.
Highest-signal resume keywords
Project Management ExperienceCustomer Implementation & OnboardingFluency In English, Portuguese, And SpanishCross-Functional CollaborationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOnboarding Lifecycle ManagementCustomer Success Metrics MonitoringRisk ManagementStakeholder Alignment
Soft Skills
Strong Communication SkillsRelationship ManagementProblem-SolvingAdaptabilityOrganizational Skills
Tools & Technologies
SalesforceZendeskSlack
Industry Keywords
Hotel OperationsHospitality SaaSCustomer-Facing EnvironmentMid-Market Customers
About the role
Key responsibilities & impact- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
Requirements
What you’ll need- Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
- Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
- Optional: At least 1 year of project management experience within a hospitality SaaS environment
- Optional: Previous experience with customer implementation & onboarding at a hospitality SaaS company
- Optional: Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
Benefits
Comp & perks- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer