Onboarding Project Manager

Cloudbeds

. Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management .

Posted 11/3/2026full-timeRemote • Argentina, Colombia, Honduras, MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the onboarding lifecycle for mid-market customers, ensuring successful project execution through effective communication, stakeholder alignment, and cross-functional collaboration. Proficient in project management within a SaaS environment, with a strong focus on customer satisfaction and adoption metrics.

Highest-signal resume keywords

Project Management ExperienceCustomer-Facing Presentation SkillsFluency in English and SpanishCross-Functional CollaborationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Scope DefinitionTimeline ManagementRisk ManagementOnboarding Success Metrics MonitoringCustomer Adoption Tracking

Soft Skills

Strong CommunicationRelationship ManagementProblem SolvingAdaptabilityOrganizational Skills

Industry Keywords

Hotel OperationsHotel ManagementSaaS EnvironmentStakeholder AlignmentCustomer Satisfaction

About the role

Key responsibilities & impact

Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

Requirements

What you’ll need

Fluency in English and Spanish at a business-professional level, both written and spoken
Minimum 4 years of experience in hotel operations or hotel management
At least 1 year of project management experience within a SaaS or customer-facing environment
Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
Strong communication, relationship management, and customer-facing presentation skills
Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
Currently authorized to work in the location where the position is located without requiring visa sponsorship

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer