Website Onboarding Specialist

Cloudbeds

. Conceptualize and use a consultative approach to create high quality, professional hospitality websites through the in-house website builder .

Posted 11/4/2026full-timeRemote • ThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Website Design and Development, utilizing HTML, CSS, and CMS platforms like WordPress or Drupal. Strong customer service skills are essential for onboarding and managing client relationships effectively.

Highest-signal resume keywords

Website Design And DevelopmentHTML And CSSAdobe PhotoshopWordPressCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Website DesignWebsite DevelopmentHTMLCSSGraphic DesignContent DevelopmentWebsite Error InvestigationTask ManagementService Delivery ManagementOnboarding

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsEmotional ManagementPositive AttitudeCustomer Service

Tools & Technologies

Adobe PhotoshopCanvaWordPressDrupalDuda

Industry Keywords

Consultative ApproachCustomer ProfilesService ImprovementDeadline-DrivenProfessional Services Onboarding

Tech Stack

Tools & technologies

DrupalWordPress

About the role

Key responsibilities & impact

Conceptualize and use a consultative approach to create high quality, professional hospitality websites through the in-house website builder
Manage website onboarding projects and service delivery timelines for multiple accounts
Manage records and task management systems related to website service delivery
Communicate with different customer profiles through video calls, emails, and voice calls
Collaborate with website designers to deliver websites on time
Assist with website service scoping and questions from potential customers
Investigate website errors; support, research, and suggest website service improvements
Manage internal escalations and coordinate with internal teams to provide onboarding updates or resolve customer concerns
Onboard customers and efficiently publish quality websites by following internal procedures and collaborating with website designers
Use graphic design tools to create visual elements aligned with customer branding
Research and develop content to build websites quickly
Provide genuine customer service to customers worldwide
Resolve and handle customer complaints
Stay current with effective website trends and development techniques
Handle multiple deadline-driven pressures
Participate in website service improvement processes and projects

Requirements

What you’ll need

1+ years of Website Design and Development experience preferred
1+ HTML and CSS experience preferred
Experience with Adobe Photoshop and Canva preferred
Experience with (CMS) such as WordPress or Drupal or Duda preferred
Fluent English
Background in customer service or professional services onboarding
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Excellent internet/wifi connection
Currently authorized to work in Thailand without requiring visa sponsorship

Benefits

Comp & perks

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer