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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accounts receivable processes, including invoicing, cash application, and collections, while effectively communicating with customers and cross-functional teams. Proficient in utilizing NetSuite and Google Sheets/Excel to manage customer accounts and support financial operations.
Highest-signal resume keywords
Accounts Receivable ManagementNetSuite ExperienceInvoicing and Cash ApplicationExcellent Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableInvoicingCash ApplicationCredit Memo ManagementContract ReviewRoyalty Account ReportingPayment ProcessingDebt CollectionFinancial ReportingTax Compliance
Soft Skills
Proactive AttitudeMultitaskingCustomer LiaisonProcess ImprovementCommunication
Tools & Technologies
NetSuiteGoogle SheetsExcelGeminiTesorio
Industry Keywords
Accounts ReceivableBillingCollectionsContractual ProvisionsCash ManagementAudit SupportMonth-End CloseCustomer Portal ManagementTax-Exempt CertificatesWHT Compliance
About the role
Key responsibilities & impact- Take responsibility for reconciliation of customer accounts and provision of Statements of Account
- Review the AR subledger daily and issue payment reminders before invoice due dates and when invoices become overdue
- Contact customers via telephone and email to resolve billing questions, requests, or issues
- Work cross-functionally with Order Management, Sales Ops, and Sales to resolve open-invoice queries or issues
- Assist management with severely aged debt processes, including reviewing Tesorio notes and liaising with internal teams
- Generate invoices in NetSuite and submit them to customers through various means
- Review customer contracts and vendor agreements to align AR practices with negotiated terms
- Manage customer portal requirements and coordinate portal sign-up requests
- Review and approve new customer accounts in NetSuite
- Submit marketplace invoices and handle queries in various portals
- Complete royalty account reporting for major royalty accounts
- Support cash applications and liaise with Tax on WHT and Avalara tax-exempt certificates
- Follow credit-note approval, creation, and application policies; work with Treasury on agreed refunds
- Participate in the month-end close process
- Support audit tasks and ad-hoc tasks assigned by the Team Lead / Sr. Manager
- Perform all tasks according to Cloudera policies and guidelines
Requirements
What you’ll need- Minimum 2-3 years accounts receivable billing, cash application and collections experience
- NetSuite experience is an advantage
- Proficient with Google Sheets / Excel and Gemini
- Invoicing, cash application and credit memo / returns experience
- Familiar with basic contractual documents and contractual provisions related to billing and payment rights
- Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference
- Proactive attitude, both in relation to the role and process / system improvements
- Interest and knowledge in AI applications within the AR function
- Problem-solving skills
- Foreign language is a plus
- Ability to prioritize and multitask
Benefits
Comp & perks- Generous PTO Policy
- Unplugged Days supporting work-life balance
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
