Senior Staff Premier Support Engineer

Cloudera

. Drive resolution of highly complex technical cases as a primary individual contributor and SME across multiple product components and pillars .

Posted 10/23/2026full-timeTokyo • JapanSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates SME-level technical mastery in enterprise ecosystems, with deep hands-on expertise in public/private cloud environments and Cloudera Data Services. Proven ability to manage account-level escalations and lead multi-quarter technical initiatives while effectively communicating with Japanese enterprise accounts.

Highest-signal resume keywords

SME-Level Technical MasteryPublic/Private Cloud ExpertiseCloudera Data ServicesJapanese Communication SkillsAccount-Level Escalation Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SparkHDFSHiveCloudera ManagerTroubleshooting MethodologiesCode ReviewsCluster TuningCapacity PlanningDeployment ArchitectureTechnical Liaison

Soft Skills

Executive-Ready CommunicationMentoringCross-Functional CollaborationOrganizational Change Leadership

Certifications & Qualifications

SME Certification

Industry Keywords

Enterprise EcosystemsTechnical InitiativesJapanese Enterprise Accounts

Tech Stack

Tools & technologies

CloudHDFSSpark

About the role

Key responsibilities & impact

Drive resolution of highly complex technical cases as a primary individual contributor and SME across multiple product components and pillars
Interface with Backline and Engineering teams on features, software enhancements, and bug fixes
Develop isolation and troubleshooting methodologies for complex incidents
Conduct code reviews and deep-dive analysis to resolve corner-case issues and improve product supportability
Own accounts as primary technical liaison and strategic partner aligned with client business objectives
Drive platform stability initiatives including cluster tuning, capacity planning, and deployment architecture assessments
Lead account-level critical escalations with executive-ready communication
Lead multi-quarter cross-functional projects and distribute work across teams
Lead Premier organization skilling programs and mentor engineers
Champion organizational change initiatives and cross-functional communication best practices
Consult across Engineering, Product, Backline, Executive, and Account teams to expedite critical solutions

Requirements

What you’ll need

Bachelor's degree with 12–15 years of related experience, or Master's degree with 8–12 years of related experience, or PhD with 5–8 years of related experience, or equivalent practical work experience
SME-level technical mastery across multiple components of enterprise ecosystems
Deep hands-on expertise in public/private cloud environments and Cloudera Data Services
Experience with Spark, HDFS, Hive, and Cloudera Manager
SME certification in core components is strongly preferred and highly beneficial
Proven track record managing account-level escalations and leading multi-quarter technical initiatives
Must reside in Japan
Native or fluent Japanese communication skills
Experience supporting Japanese enterprise accounts

Benefits

Comp & perks

Generous PTO Policy
Unplugged Days to support work-life balance
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups