Product Builder

CloudTalk

. Find customer and product friction through support tickets, churn calls, product discussions, and cross-team gaps .

Posted 9/15/2026full-timeRemote • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product development from problem identification to production, with a focus on AI-driven solutions and measurable impact. Proficient in continuous discovery methodologies and capable of making independent design decisions while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Product DevelopmentAI-Fluent BuilderContinuous Discovery ExperienceB2B SaaS UnderstandingStartup Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PrototypingTestingMetrics EvaluationExperimentationAI Workflow DevelopmentDesign Decision MakingDocumentationCustomer InterviewsFailure Mode AnalysisValidation Criteria Definition

Soft Skills

CommunicationCollaborationProblem-SolvingDecision-Making

Tools & Technologies

LLM-Driven FlowsOrchestration SystemsReal-Time Systems

Industry Keywords

B2B SaaSARR-Driven ModelsCustomer RetentionProduct-Led GrowthStartup Environment

About the role

Key responsibilities & impact

Find customer and product friction through support tickets, churn calls, product discussions, and cross-team gaps
Turn vague problems into testable hypotheses with measurable metrics
Conduct weekly customer interviews focused on behavior
Explore multiple opportunities in parallel and prioritize the strongest bets
Prototype, build, test, ship, and instrument products end to end
Make independent design decisions while collaborating with Product Managers and Designers as needed
Ship small, early experiments to real customers
Write tests, consider failure modes, and protect production quality
Design and build LLM-driven flows, agentic workflows, and orchestration
Define validation criteria and instrumentation before shipping
Evaluate results, kill unsuccessful ideas, and decide whether to scale or iterate
Document and hand off successful work to owning squads
Develop repeatable AI workflows for research synthesis, prototyping, and experiment readouts
Document and share effective patterns with the wider team
Communicate explorations, learnings, and decisions openly
Explain the commercial value of bets in ARR, retention, or cost terms
Coordinate with squads before working in their product areas

Requirements

What you’ll need

Personally taken a product from identifying a problem to customers using it in production, with measurable impact
AI-fluent builder operating at Level 4 on CloudTalk's AI fluency ladder
Experience shutting down unsuccessful work and explaining its cost, learnings, and decision speed
Continuous discovery experience in the Teresa Torres sense
Startup, founding, or scale-up background
Experience working without a specification, designer, or predefined success criteria
Understanding of sales-assisted and product-led B2B SaaS, ARR-driven models, and customer problems
Nice to have: voice, telephony, or real-time systems experience
Nice to have: founding or solo-technical-founder background
Nice to have: public trail of things built

Benefits

Comp & perks

Unlimited PTO
Fully remote work with optional access to European hubs in Bratislava, Brno, Prague, and Barcelona
Career coaching with recurring 1-on-1 sessions
Professional development through hands-on work, coaching, and formal training following the 70/20/10 model
Transparent job-leveling and promotion framework
Equity opportunity based on exceptional results and impact
Flexible working hours
MacBook for work
Home-office allowance
Four extra company-wide days off per year (Recharge Fridays)
Fitness allowance
Up to €5,000 per referral
Two company offsites per year
Two hackathons per year
Annual CloudTalk swag with points system