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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing product content within a SaaS environment, focusing on documentation, onboarding, and product education. Proficient in building AI-enabled workflows and maintaining accurate product information to enhance customer experience and internal processes.
Highest-signal resume keywords
SaaS Product Content ManagementAI-Enabled WorkflowsClear Writing and SimplificationData-Driven ApproachCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documentation ManagementOnboarding ProcessesProduct EducationAutomation PipelinesData AnalysisContent Simplification
Soft Skills
Clear CommunicationCollaborationProblem-Solving
Tools & Technologies
ClaudeGitHubMarkdownMintlifyAppcuesStorylane
Industry Keywords
TelephonyContact CenterSales SoftwareProduct ToursIn-App Guidance
About the role
Key responsibilities & impact- Build systems that automatically update product documentation as releases ship
- Establish human review processes for documentation and AI-generated content
- Run and extend release-notes automation
- Compare documentation, product tours, and screenshots against the live product and flag discrepancies
- Maintain accurate product facts for AI tools serving customers and internal teams
- Lead end-to-end how-to launches for significant product changes
- Maintain in-app guidance and report performance against activation and adoption goals
- Keep interactive demos and how-to content current for prospects and new customers
- Deliver internal and external product education sessions and webinars
- Identify frequently asked topics and improve the content customers and teams need most
- Collaborate closely with Product, Support, and Marketing
Requirements
What you’ll need- Experience owning product content in a SaaS company, including documentation, onboarding, product education, or enablement
- Ability to interpret product changes and identify implications for customers and internal teams
- Clear, plain writing and ability to simplify setup instructions
- Experience building AI-enabled workflows, automations, or documentation pipelines
- Ability to determine where AI is appropriate and where human involvement is needed
- Data-driven approach using searches, questions, blockers, activation, and adoption metrics
- Comfortable with Claude, GitHub, and Markdown, or able to learn quickly
- Experience with Mintlify, Appcues, Storylane, or similar tools preferred
- Background in telephony, contact center, or sales software preferred
- Additional languages preferred
Benefits
Comp & perks- Equity earned over time based on seniority, tenure, and consistent impact
- Unlimited PTO
- Fully remote option with four European hubs
- Flexible working hours
- MacBook for work
- Home-office allowance
- 4 extra company-wide days off per year (Recharge Fridays)
- Fitness allowance
- Up to €5,000 per referral
- Two company offsites per year
- Annual CloudTalk swag with points system