Director, Workforce Management

Clover Health

. Own the CCV workforce plan end to end, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals .

Posted 10/22/2026full-timeRemote • United StatesLead💰 $161,500 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce planning and capacity management within clinical operations, focusing on building scalable onboarding models and establishing performance metrics. Proficient in data analysis to drive decision-making and enhance productivity while maintaining quality and member experience.

Highest-signal resume keywords

Workforce PlanningCapacity ManagementData AnalysisCross-Functional CollaborationClinical Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workforce MetricsForecastingOnboarding ProcessesPerformance StandardsRecruiting ConversionAttrition ManagementProductivity AnalysisDashboard CreationOperational ModelingCapacity Goals

Soft Skills

Analytical ThinkingEffective CommunicationStrategic ExecutionAlignment and AccountabilityQuality Judgment

Tools & Technologies

Clover AssistantWorkforce DashboardsManagement RoutinesAnalytics Tools

Industry Keywords

Healthcare WorkforceClinical LeadershipHome-Based CareField OperationsPeople-Scaling Function

About the role

Key responsibilities & impact

Own the CCV workforce plan end to end, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals
Establish operating metrics, forecasting, and reporting covering recruiting conversion, onboarding lead times, attrition, training capacity, and clinician readiness
Build a scalable clinician onboarding model with Clinical, Talent, IT, Operations, and other teams
Determine the appropriate model for preceptors, clinical leads, onboarding cohorts, and frontline management
Establish workforce performance standards and operating rhythms for attendance, cancellation rates, Clover Assistant Touch, productivity, and normalized performance measures
Partner with clinical leaders to align productivity, quality of care, and member experience
Build dashboards, forecasts, and management routines to identify constraints, allocate resources, and address hiring or performance gaps
Create repeatable workforce-management capabilities for Clover Care Services programs
Coordinate Clinical Activation, clinical leadership, Talent, Operations, Finance, analytics, and other partners around an integrated workforce plan
Build the CCV workforce funnel baseline and 2027 growth plan within the first 90 days
Establish a predictable recruiting-to-readiness operating model and launch workforce dashboards within the first 6 months
Help CCV reach clinician-capacity goals ahead of the 2027 AEP cycle

Requirements

What you’ll need

Experience building or leading workforce planning, capacity management, clinical operations, field operations, or another complex people-scaling function
Experience owning the full workforce funnel from recruiting demand and hiring pace through onboarding, readiness, productivity, performance, and attrition
Experience scaling a high-touch operating model without sacrificing quality, judgment, and human support
Highly analytical, with the ability to turn workforce data into forecasts, metrics, dashboards, and decisions
Ability to balance productivity with quality, accuracy, and member experience
Effective cross-functional operating experience creating alignment and accountability across clinical leaders, recruiters, operators, analysts, and executives
Comfortable moving between strategy and execution in environments where the operating model is still being built
Experience scaling distributed clinicians, field teams, home-based care, or another operationally complex healthcare workforce

Benefits

Comp & perks

Competitive base salary
Equity opportunities
Performance-based bonus program
401k matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Monthly company holidays
Mental health resources
Generous flexible time-off policy
Remote-first culture
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Collaboration with global teams
Paid parental leave for all new parents