Implementation Manager

Clover Health

. Lead customer-facing implementation of Counterpart Assistant for new provider practices and TINs from late-stage prospect through successful launch .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $96,200 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical product implementations within healthcare technology, focusing on EHR standard integrations and ensuring high-quality, on-time launches. Strong project management and customer-facing skills are essential for aligning stakeholders and driving accountability throughout the implementation process.

Highest-signal resume keywords

Technical Product ImplementationsProject ManagementHealthcare Technology ExperienceEHR Standard IntegrationsCustomer-Facing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical ImplementationProcess ImprovementIntegration Issue DiagnosisImplementation PlaybooksTooling DevelopmentStatus DocumentationRisk ManagementScope ManagementQuality Standards

Soft Skills

Customer-Facing SkillsWritten CommunicationVerbal CommunicationStakeholder AlignmentConflict Resolution

Industry Keywords

Healthcare TechnologyProvider PracticesEHR IntegrationsCustomer Relationship ManagementImplementation Coordination

About the role

Key responsibilities & impact

Lead customer-facing implementation of Counterpart Assistant for new provider practices and TINs from late-stage prospect through successful launch
Partner with account management to hand off new customers and own the customer relationship through implementation
Independently lead multiple concurrent implementations and cross-functional launch work
Serve as primary contact for technical implementation from project kickoff through post-go-live steady state
Lead end-to-end project plans, aligning internal and customer teams on scope, timeline, and status
Partner with account management, support, product, and engineering to unblock issues and coordinate handoffs
Surface risks, drive resolution, and hold launches accountable to target dates and quality standards
Monitor and address potential integration issues with product and engineering
Define and refine implementation playbooks, tooling, and templates
Capture customer feedback and pain points for product, engineering, and support improvements

Requirements

What you’ll need

5-8 years of experience leading technical product implementations in a customer-facing role
Strong track record of on-time, high-quality launches and running multiple implementations in parallel
2+ years of experience in healthcare technology implementations working with provider practices
Ideally, experience including EHR standard integrations
Exceptional customer-facing skills with providers, office managers, and clinical leads
Expert project management skills
Strong technical judgment and ability to diagnose potential integration issues and scope creep
Strong written and verbal communication skills
Ability to document project status and potential risks internally and externally
Process improvement experience
Ability to lead through influence, align stakeholders, resolve conflict, and drive accountability

Benefits

Comp & perks

Competitive base salary
Equity opportunities
Performance-based bonus program
401k matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Monthly company holidays
Mental health resources
Generous flexible time-off policy
Remote-first culture
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Collaboration with global teams
Paid parental leave for all new parents