Senior Provider Success Manager

Clover Health

. Serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant .

Posted 9/30/2026full-timeRemote • New Jersey • United StatesSenior💰 $146,200 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in provider success and healthcare account management, with a strong focus on value-based care, clinical operations, and practice transformation. Capable of leading complex initiatives, analyzing data for actionable insights, and fostering relationships with healthcare stakeholders.

Highest-signal resume keywords

Provider Success ManagementValue-Based Care ConsultingClinical Operations LeadershipData Analysis and RecommendationsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Account ManagementClinical Workflow RedesignPerformance ImprovementData AnalysisChange ManagementImplementation StrategyProvider Relationship ManagementOperational StrategyPerformance Metrics DevelopmentQuality-Improvement Models

Soft Skills

Effective CommunicationInfluence and LeadershipProblem SolvingRelationship BuildingMentoring

Tools & Technologies

Counterpart AssistantElectronic Health RecordsHealthcare Technology ImplementationPerformance ScorecardsEngagement Models

Industry Keywords

Primary CareAmbulatory CareMedicare AdvantagePopulation HealthRisk-Based Payment ArrangementsHEDISStarsAnnual Wellness VisitsCoding AccuracyQuality-Performance Frameworks

About the role

Key responsibilities & impact

Serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant
Own the success strategy and performance of a complex portfolio of provider partnerships
Establish shared clinical, operational, and business objectives with provider and practice leaders
Monitor adoption, engagement, provider satisfaction, clinical opportunities, retention risks, and expansion potential
Anticipate barriers and intervene early to protect partner value and account health
Lead business and performance reviews that translate data into priorities, decisions, and commitments
Build trusted relationships with physicians, advanced practice clinicians, practice administrators, and executive stakeholders
Advise on incorporating Counterpart Assistant into clinical decision-making and value-based care operations
Tailor recommendations to organizational workflows, patient populations, staffing models, technology environments, and performance goals
Lead sensitive conversations involving performance gaps, resistance to change, competing priorities, and partnership risk
Diagnose workflow challenges and design solutions embedding Counterpart Assistant into daily clinical operations
Guide practices through implementation, change management, training, workflow redesign, and ongoing optimization
Establish adoption plans with milestones, ownership, success measures, and escalation paths
Analyze utilization, operational, clinical, and financial data to identify trends, risks, and opportunities
Deliver actionable scorecards and recommendations to improve value-based care outcomes
Lead interventions for underperforming practices and evaluate impact
Develop scalable provider-success playbooks, tools, and engagement models
Lead cross-portfolio initiatives improving implementation quality, adoption, retention, or provider experience
Recommend product, operating-model, and go-to-market improvements using market insights and provider feedback
Represent Provider Success in strategic cross-functional initiatives and planning discussions
Collaborate with Growth, Implementation, Clinical, Product, Analytics, and Operations teams
Support provider recruitment and expansion opportunities as a product, workflow, and value-based care expert
Translate provider feedback into insights informing product priorities and operational decisions
Lead complex escalations by aligning teams around root causes, owners, and action plans
Mentor Provider Success colleagues and contribute to team standards, tools, and capabilities

Requirements

What you’ll need

Candidates must currently reside in New Jersey
7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field
Experience managing complex or high-value provider relationships with demonstrated success improving adoption, retention, satisfaction, and performance
Experience advising physicians, practice administrators, and healthcare leaders
Experience leading significant changes to clinical or operational workflows in primary care or ambulatory care settings
Ability to translate complex clinical, operational, and financial data into clear recommendations, performance plans, and executive-level narratives
Understanding of primary care organizations and the competing demands on clinicians and practice staff
Ability to lead through influence, resolve ambiguity, and coordinate stakeholders without direct authority
Strong program and project leadership skills; ability to manage multiple high-priority initiatives while maintaining accountability for outcomes
Effective communication in provider meetings, performance reviews, product demonstrations, and challenging escalation conversations
Willingness to travel up to 75% of the time to build relationships and support provider practices
Preferred: Deep knowledge of value-based care, Medicare Advantage, population health, or quality-improvement models
Preferred: Experience implementing healthcare technology within primary care environments
Preferred: Familiarity with electronic health records, interoperability, medical billing, reimbursement, and risk-based payment arrangements
Preferred: Knowledge of annual wellness visits, risk adjustment and coding accuracy, Stars, HEDIS, and other quality-performance frameworks
Preferred: Experience designing provider-success playbooks, segmentation models, engagement programs, or performance-management processes
Preferred: Experience mentoring colleagues or serving as a subject-matter expert within a provider-facing organization

Benefits

Comp & perks

Competitive base salary
Equity opportunities
Performance-based bonus program
401k matching
Regular compensation reviews
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Monthly company holidays
Mental health resources
Generous flexible time-off policy
Remote-first culture supporting collaboration and flexibility
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Paid parental leave for all new parents