Operations Manager

Club Assist

. Ensure success of the Company’s business development strategy in an assigned territory or region .

Posted 10/14/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $98,833 - $123,542 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational teams, driving business development strategies, and ensuring compliance with safety regulations. Proven ability to analyze market trends, engage stakeholders, and deliver exceptional customer service.

Highest-signal resume keywords

Bachelor's DegreeOperational Team ManagementCustomer Service ExcellenceData Analysis and Decision-MakingAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementInventory ManagementRoute Efficiency ReviewsVehicle Safety AuditsBattery Delivery ManagementWarehouse Equipment OperationMarket Trend AnalysisKPI AchievementStaff Training and DevelopmentRisk Mitigation Strategies

Soft Skills

LeadershipCommunication SkillsCreativity in Decision-MakingInfluencing StakeholdersCoaching and Mentoring

Tools & Technologies

TabletMobile PhoneComputerStandard Office Equipment

Certifications & Qualifications

Mechanical Trade Qualifications

Industry Keywords

Automotive IndustryRoadside ServiceMobile ServicesDepartment of Transportation ComplianceHealth and Safety Performance

About the role

Key responsibilities & impact

Ensure success of the Company’s business development strategy in an assigned territory or region
Directly manage battery delivery staff, including Service Route Representatives, Service Route Managers, and Service Route Trainers
Monitor vehicle reporting weekly and provide coaching or discipline as needed
Hire, train, manage performance, direct, and supervise direct reports
Meet sales budgets and assigned KPIs
Conduct annual route-efficiency reviews for assigned SRRs and SRMs
Resolve issues involving inventory management, sales performance, warranty administration, driver training, and performance management
Conduct semi-annual consignment-versus-sales reviews and recommend adjustments
Ensure Department of Transportation and internal safety compliance
Perform at least two vehicle safety audits annually for every assigned SRR and/or SRM
Review fleet vehicles for product loading and capacity and provide route options
Identify market trends and introduce new battery product options for approval
Develop business relationships with battery manufacturers and third-party product-storage contacts
Manage third-party battery delivery and distribution and resolve related issues
Maintain annual vacation calendars and ensure adequate staffing coverage
Contribute ideas to mitigate risk and improve Health and Safety performance
Report accidents, incidents, and near misses and participate in investigations and corrective actions
Promote the Club Assist brand
Travel regularly within the region and occasionally throughout the Club Assist territory
Spend approximately half of working time traveling by car
Work extended hours and occasionally travel by air based on business needs
Work between a home office, road locations, warehouses, outdoor settings, and customer or team meetings

Requirements

What you’ll need

Bachelor’s Degree, Mechanical Trade Qualifications or equivalent experience
Experience in leading an operational service business
Successful track record managing an operational team and influencing stakeholders
Track record engaging and influencing senior leadership and management teams to drive growth and deliver change programs effectively
Track record delivering outstanding customer service levels
High-level expertise in relevant concepts, practices, and procedures
Ability to engage and influence the work of others
Creativity and latitude in decision-making
Experience within the automotive industry, roadside service, or mobile services viewed favorably
Ability to review data, market conditions, and opportunities to make sound decisions and judgments
Good verbal and written communication skills
Ability to sit for extended periods while operating a commercial vehicle
Ability to stand, walk, bend, kneel, and climb in and out of a truck
Ability to lift, carry, transfer, and maneuver batteries and other materials weighing 50–75 lbs. consistently throughout the shift
Ability to use warehouse equipment and secure loads
Ability to use a tablet, mobile phone, computer, keyboard, mouse, and standard office equipment
Sufficient vision, depth perception, and hearing to safely operate vehicles and warehouse equipment

Benefits

Comp & perks

Equal employment opportunity protections
Reasonable accommodations for individuals with disabilities
Work split between home office and road
Occasional travel within the Club Assist territory