Application Support Technician – Technical Support

Clubessential Holdings

. Respond to customer-related phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and multitasking abilities while providing exceptional customer support. Proficient in utilizing technical resources and documenting interactions to ensure effective communication and issue resolution.

Highest-signal resume keywords

Technical Support ExperienceProblem Solving SkillsMS Dynamics 365 ProficiencyKnowledge Base UtilizationCustomer Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AptitudeDocumentation SkillsData GatheringCase TroubleshootingFirst-Touch Resolution

Soft Skills

Prioritization SkillsMultitasking SkillsCommunication SkillsTeam Collaboration

Tools & Technologies

MS Dynamics 365RecTracVermont Systems Resources

Industry Keywords

Service Level AgreementsCustomer SupportTechnical SupportCustomer-Facing Role

About the role

Key responsibilities & impact

Respond to customer-related phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion
Provide first-touch resolution within assigned disciplines whenever possible
Gather the minimum data set needed to prioritize and troubleshoot cases
Perform initial analysis and fully document steps taken
Communicate issue status to customers regarding progress and resolution
Assist teammates when possible
Escalate issues to next-level support or management as needed
Utilize Vermont Systems resources
Work late shifts as scheduled
Adhere to established Service Level Agreements (SLAs)

Requirements

What you’ll need

2 years of experience in a technical support role or customer-facing role
Problem solving, prioritization, and multitasking skills
Technical aptitude
Ability to clearly document interactions and information
Experience collaborating with customers, support staff, and technical staff
Experience using a Knowledge Base to research and solve issues
Full working rights in the US
Must not require sponsorship
Experience with MS Dynamics 365 is preferred
Experience with RecTrac would be great

Benefits

Comp & perks

Fully remote work arrangement for residents of the US
Global network of colleagues
Tools and support for success and professional growth