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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication skills and the ability to moderate online communities while ensuring member privacy and adherence to guidelines. Familiarity with GDPR and crisis management protocols is essential for effective decision-making in sensitive situations.
Highest-signal resume keywords
Online Community Moderation ExperienceExcellent Written EnglishGDPR KnowledgeCrisis Awareness TrainingExperience with Slack
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Calm JudgementDiscretionOrganisedReliableCuriosity About AI Tools
Tools & Technologies
Google SheetsSlackCommunity Platforms
Certifications & Qualifications
Mental Health First Aid Training
Industry Keywords
Peer SupportReproductive HealthWomen's HealthCrisis ProtocolEU Digital Services Act
About the role
Key responsibilities & impact- Moderate Clue Community, an anonymous in-app peer-support space
- Review flagged posts and comments and act according to community guidelines
- Decide whether to comment, move posts, remove content, ban members or leave content untouched, providing clear reasons
- Protect member anonymity and escalate possible GDPR issues
- Remove clinical advice and unverified health claims
- Follow the crisis protocol when a member may be at risk
- Escalate unclear cases, appeals and threats
- Log removals, bans and monitoring decisions in the shared moderation sheet
- Write moderator replies in Clue's voice
- Direct questions to Customer Support or other teams
- Pass feedback to Product and Science teams
- Share learnings and observations for further feature development
Requirements
What you’ll need- Some experience moderating or supporting an online community, forum or social channel; volunteer experience counts
- Excellent written English
- Additional languages are a plus, especially Spanish and/or Portuguese
- Calm, steady judgement on sensitive topics
- Discretion and a strong sense of privacy
- Comfort following a guide closely and confidence to flag cases that do not fit it
- Curiosity about AI tools and how they can support careful, human work
- Organised and reliable; able to log decisions, keep to a daily rhythm and follow through
- Interest in reproductive health or women's health is nice to have
- Basic knowledge of GDPR or the EU Digital Services Act is nice to have
- Mental health first aid or crisis-awareness training is nice to have; support will be provided to obtain it
- Experience with Slack, Google Sheets or community platforms is nice to have
Benefits
Comp & perks- Crisis-protocol onboarding
- Clear escalation path
- Regular check-ins with manager
- Support to obtain mental health first aid or crisis-awareness training
- Opportunities for growth