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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication skills and the ability to moderate online communities effectively while maintaining privacy and discretion. Familiarity with GDPR and crisis management protocols is essential for ensuring community safety and compliance.
Highest-signal resume keywords
Online Community ModerationExcellent Written EnglishGDPR KnowledgeCrisis ManagementOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Calm JudgementDiscretionCuriosity About AI ToolsReliability
Tools & Technologies
SlackGoogle SheetsCommunity Platforms
Certifications & Qualifications
Mental Health First AidCrisis-Awareness Training
Industry Keywords
Reproductive HealthWomen's HealthEU Digital Services Act
About the role
Key responsibilities & impact- Check the community daily, review flagged posts and comments, and act according to the Community Manager's direction and guidelines
- Decide whether to stay out, comment, move posts, remove content or ban members, providing clear reasons
- Protect anonymity by removing identifying information and escalating possible GDPR issues
- Remove clinical advice and unverified health claims from the community
- Follow the crisis protocol when a member may be at risk
- Escalate unclear cases, appeals and threats to the Community Manager
- Log every removal, ban and monitoring decision in the shared moderation sheet
- Write moderator replies in Clue's voice when appropriate
- Direct questions to Customer Support or other teams using standard replies
- Pass feedback to the Product and Science teams
- Support preparation of the weekly report and monthly rules review
- Work closely with the Community Manager, Customer Support, Science, Product and other teams
Requirements
What you’ll need- Some experience moderating or supporting an online community, forum or social channel; volunteer experience counts
- Excellent written English
- Calm, steady judgement on sensitive topics
- Discretion and a strong sense of privacy
- Comfort following guidelines closely and confidence to flag cases that do not fit them
- Curiosity about AI tools
- Organised and reliable; able to log decisions, maintain a daily rhythm and follow through
- Nice to have: interest in reproductive health or women's health
- Nice to have: basic knowledge of GDPR or the EU Digital Services Act
- Nice to have: mental health first aid or crisis-awareness training
- Nice to have: experience with Slack, Google Sheets or community platforms
- Nice to have: another language
Benefits
Comp & perks- Dedicated development budget to grow skills and career
- Heavily discounted Urban Sports Club membership with access to fitness and wellness activities
- Flexible hybrid workplace with work-from-home options and weekly office visits
- Inspiring Berlin office space
- Crisis-protocol onboarding, clear escalation path and regular check-ins with manager
- Support to obtain mental health first aid or crisis-awareness training