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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in PACS and RIS technical support within healthcare IT environments, with a strong focus on troubleshooting, customer relationship management, and compliance with healthcare regulatory standards. Proficient in collaborating across teams to enhance operational success and customer satisfaction.
Highest-signal resume keywords
Healthcare Industry ExperiencePACS/RIS SupportWindows and Linux System AdministrationMSSQL Database ManagementCloud-Based Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PACS SupportRIS SupportDICOMHL7EMRWindows Operating SystemsLinux System AdministrationMSSQL Database ManagementNetworking ConceptsScripting
Soft Skills
Customer ServiceAnalytical ThinkingProblem-SolvingCommunication SkillsRelationship Management
Tools & Technologies
Ticketing SystemsITIL-Based Support ProcessesPublic Cloud EnvironmentsReporting ToolsHealthcare Imaging Platforms
Industry Keywords
Healthcare ITTechnical SupportClinical SystemsRadiologyMedical Imaging
Tech Stack
Tools & technologiesCloudLinux
About the role
Key responsibilities & impact- Serve as the primary PACS technical support resource for customer healthcare IT projects
- Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues
- Respond to customer inquiries via phone, email, and ticketing systems
- Coordinate projects and own tasks while serving as the primary customer communication and issue-resolution contact
- Collaborate with IT, Product, Engineering, and Project Management teams to resolve complex issues
- Monitor and triage support queues, assigning tickets to appropriate product or functional teams
- Maintain detailed records of incidents, resolutions, workflows, and system changes in the ticketing system
- Contribute to support process improvement, knowledge base documentation, and root cause analysis
- Ensure compliance with healthcare regulatory standards and internal IT policies
- Maintain customer relationships through proactive communication, updates, and technical guidance
- Deliver product and service training to administrators, service-level users, and customers
- Perform RIS/PACS system updates, upgrades, and maintenance
- Conduct pre-sales technical evaluations and provide level-of-effort assessments
- Integrate and support solutions within public cloud environments and healthcare imaging platforms
- Design, implement, document, and support technical solutions
- Work cross-functionally to ensure customer satisfaction, issue resolution, and operational success
- Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency
- Identify opportunities to improve customer experience and ongoing operational and service enhancements
Requirements
What you’ll need- Healthcare industry experience is mandatory
- Hands-on experience supporting healthcare IT environments, preferably radiology, medical imaging, or clinical systems
- Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
- Minimum of 5 years of experience in IT support roles
- Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role
- Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server)
- Strong Linux system administration and command-line experience
- Experience with MSSQL database management and relational database technologies
- Strong understanding of networking concepts, troubleshooting, and infrastructure support
- Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems
- Proven experience troubleshooting complex software applications and healthcare technology solutions
- Experience with public cloud environments and cloud-based integrations
- Familiarity with scripting, data serialization, and reporting tools such as SSRS
- Strong understanding of PC/server hardware platforms and general IT infrastructure
- Experience using ticketing systems and ITIL-based support processes
- Strong troubleshooting, analytical thinking, and critical problem-solving skills
- Strong customer service, relationship management, and call center support experience
- Excellent written and verbal communication skills with both technical and non-technical audiences
- Excellent English communication skills
- Ability to manage multiple priorities and work effectively under pressure
- Ability to collaborate effectively across cross-functional technical and business teams
- Ability to build and maintain strong customer relationships through proactive communication and technical guidance
- Flexibility to work varied schedules and participate in on-call rotations as required
- Availability to support customers and collaborate with teams across US time zones
Benefits
Comp & perks- Remote work environment
- Flexibility to work varied schedules
- On-call rotation participation
- Opportunity to support and collaborate with international teams
- Product and service training delivery opportunities
- Contribution to continuous improvement initiatives and knowledge base documentation