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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and technical troubleshooting, with a strong ability to communicate effectively in English. Proficient in managing customer interactions and resolving issues efficiently while maintaining high attention to detail.
Highest-signal resume keywords
Customer Support ExperienceTechnical TroubleshootingBusiness DegreeExcellent English Communication SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProblem ResolutionTechnical SupportComputer Systems UnderstandingMobile Devices Knowledge
Soft Skills
Strong Listening SkillsAnalytical SkillsOrganizational SkillsAttention to DetailAbility to Work Under Pressure
Tools & Technologies
Tracking SystemKnowledge Base Articles
About the role
Key responsibilities & impact- Providing support via phone, email and chat
- Taking an active role in customer-reported issues and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Following standard procedures for proper escalation of unresolved issues through the appropriate internal channels
- Using available information to provide prompt, accurate, and smart support to customers
- Learning the tracking system to record customer interactions and closure of all issues
- Documenting instructions and information for internal and external use in knowledge base articles
Requirements
What you’ll need- Holder of a Business degree
- Excellent written and verbal English communication skills (Native Level)
- Proven work experience as Customer Support, Technical Support or similar role
- Good troubleshooting and time management skills
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Strong listening and analytical skills
- Ability to work under pressure and organize priorities to meet deadlines
- Highly organized with strong attention to detail
- Ability to troubleshoot and fix issues when they occur
- Ability to work autonomously and also as part of a team
Benefits
Comp & perks- Class A Insurance 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score