Customer Support Specialist

cmlabs

. Provide customer support for troubleshooting, application installations, configuration, and training .

Posted 10/22/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical software support with a strong focus on customer service, incident management, and troubleshooting across Windows operating systems. Proficient in both English and French, with the ability to communicate effectively and resolve issues efficiently.

Highest-signal resume keywords

Technical Software SupportWindows Operating SystemsCustomer Service OrientationNetworking ConceptsBilingual Proficiency (English and French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication InstallationConfigurationIncident ManagementKnowledge Base DocumentationLicense Renewal SupportSoftware UpdatesHardware TroubleshootingBasic Linux Command InterfaceNetwork Troubleshooting

Soft Skills

Analytical SkillsLogical ThinkingCustomer Communication

Tools & Technologies

Ticketing SystemsTeamViewerVNC

Certifications & Qualifications

Degree in Computer Science

Industry Keywords

IT Helpdesk OperationsCustomer Support Processes

Tech Stack

Tools & technologies

LinuxSwift

About the role

Key responsibilities & impact

Provide customer support for troubleshooting, application installations, configuration, and training
Resolve first-level issues related to license renewals, software updates, and hardware troubleshooting
Manage incidents and requests through ticketing systems
Provide customers with regular updates and resolution status
Document recurring problems in the knowledge base
Follow and participate in customer support processes
Escalate complex issues to Level 2 teams
Ensure prompt internal follow-up for swift customer responses
Serve as the primary point of contact for inbound support requests through web, email, and phone

Requirements

What you’ll need

A degree in Computer Science with a solid understanding of Windows software
Minimum 5 years of experience in technical software support or a customer-facing role
Proficient in both English and French, written and spoken
Customer service-oriented mindset with great logical and analytical skills
Background experience in IT helpdesk operations
In-depth knowledge of Windows operating systems, including Windows 10 and 11
Proficiency in networking concepts, including ping, IP addresses, and network troubleshooting
Familiarity with remote connection tools such as TeamViewer and VNC
Basic command interface knowledge in Linux

Benefits

Comp & perks

Medical, dental, and vision insurance plans for employees and family
Travel and life insurance
Retirement savings plans and RRSP matching
Paid vacation, holidays, and personal time
Bonus week off during holidays
Summer Friday afternoons off in July and August, workload permitting
Opportunities to contribute to causes employees care about
Support for employee growth and celebration of achievements