Senior Business Process Analyst

CMT SERVICES, Inc.

. Review, triage, and organize incoming work requests .

Posted 11/11/2026full-timeAdelphi • Maryland • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Process Improvement and Business Analysis with a strong focus on data management, analytics, and stakeholder engagement. Proficient in Agile methodologies and skilled in translating complex data into actionable insights for strategic decision-making.

Highest-signal resume keywords

Business Process ImprovementData Warehouse RequirementsAgile MethodologiesPower BI ReportingRequirements Elicitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ModelingRequirements DocumentationData Ingestion TechnologiesData Transfer TechnologiesWorkflow AnalysisMetrics EstablishmentProcess ImprovementData-Driven Decision-MakingChange ManagementStakeholder Engagement

Soft Skills

Expert CommunicationRelationship ManagementCollaborationFacilitationTime Management

Tools & Technologies

Microsoft Data WarehouseFabricRedshiftDatabricksPower BIAI Platform

Industry Keywords

Higher EducationTechnology Professional ServicesConsulting EnvironmentCross-Functional TeamsExecutive-Level Engagement

Tech Stack

Tools & technologies

Amazon Redshift

About the role

Key responsibilities & impact

Review, triage, and organize incoming work requests
Build data warehouse requirements
Organize and scope initiatives into strategically manageable workstreams or projects with program and portfolio managers
Define and analyze issues and advise on the best course of action for improvement
Develop detailed as-is/to-be process, workflow, and systems analyses
Lead requirements elicitation, prioritization, documentation, and validation with cross-functional teams
Serve as a subject matter expert for assigned business areas, tools, and platforms
Liaise between department business owners, technical architects, developers, and UMGC stakeholders
Support analysis, design, configuration, testing, and maintenance of UMGC's enterprise data, analytics, and AI platform
Maintain awareness of UMGC data management needs and help identify gaps
Lead initiatives and change requests through intake and discovery phases
Partner with project and program managers to foster collaboration
Translate data and information into actionable insights for process improvement and data-driven decision-making
Establish reports and metrics to monitor progress and identify gaps
Perform related work as assigned or required
Report to the Manager, Business Analysis, Office of Information Technology

Requirements

What you’ll need

8+ years of Business Process Improvement or Business Analysis experience
Experience working in a higher education or technology professional services product/consulting environment
Demonstrated track record of delivering business value
Experience with data ingestion and data transfer technologies, including Microsoft Data Warehouse, Fabric, Redshift, and Databricks
Experience building reports and dashboards using Power BI
Understanding and experience in Agile methodologies, including Scrum, Kanban, and Scaled Agile
Expert-level skills in business process modeling and requirements elicitation and documentation, including BRDs, features, and user stories
Ability to work effectively with executive-level customers and peer groups
Expert communication, presentation, facilitation, and relationship-management skills
Ability to exercise sound judgment regarding priorities, time allocation, resources, time management, and organization
Ability to present recommendations and facilitate discussions with senior leaders
Excellent interpersonal, collaboration, and stakeholder-communication skills
Ability to work independently and multitask in a fast-paced, constantly changing environment
Ability to establish milestones and deliverables and manage customer expectations
Ability to navigate multiple executive stakeholder groups at a leadership level
Bachelor's degree preferred

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement
40 hours per week
1-year period of performance