Client & Employee Experience Administrator

CNB Bank

. Provide comprehensive administrative and operational support to the Learning & Development, Client and Employee Experience Departments .

Posted 10/23/2026full-timeClearfield • Pennsylvania • United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing comprehensive administrative support to enhance client and employee experiences. Proficient in managing multiple priorities, utilizing digital tools, and maintaining confidentiality in a professional office environment.

Highest-signal resume keywords

Administrative Support ExperienceMicrosoft Office Suite ProficiencyStrong Communication SkillsOrganizational SkillsDigital Literacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Calendar ManagementExpense ReconciliationData InterpretationBasic Arithmetic OperationsChart and Graph Creation

Soft Skills

Interpersonal SkillsAttention to DetailProblem-Solving SkillsProfessional CommunicationClient Interaction

Tools & Technologies

YouEarnedItSurvey ToolsExpense SystemsProject InsightTelephone Systems

Industry Keywords

Learning & DevelopmentClient ExperienceEmployee ExperienceCorporate EnvironmentFinancial Services

About the role

Key responsibilities & impact

Provide comprehensive administrative and operational support to the Learning & Development, Client and Employee Experience Departments
Manage calendars, coordinate meetings, and provide meeting minutes
Oversee Client Complaints, Employee Suggestions, and Reward & Recognition programs
Manage Scholarship Administration, EITC coordination, and employee training/onboarding surveys
Plan and organize EX events, employee celebrations, roadshows, and appreciation activities
Reconcile expenses, track budgets, and administer the corporate credit card
Participate in CX/EX task force activities
Assist the Experience Analyst and Leadership with client and employee experience surveys and systems
Serve as a welcoming and responsive point of contact for the Experience Department
Coordinate programs, events, administrative processes, volunteer initiatives, community awareness events, and outreach activities
Maintain confidentiality, accuracy, professionalism, and timely follow-through
Identify process improvements and leverage digital tools to enhance client and employee experiences

Requirements

What you’ll need

High school diploma or general education degree (GED) required; associate degree or higher preferred
Prior administrative support experience, preferably in a corporate or financial services environment
Strong communication, interpersonal, and organizational skills
Ability to manage multiple priorities with accuracy and attention to detail
Background screening required
Ability to read, comprehend, and interpret documents
Professional communication and interpersonal skills to write and speak effectively one-on-one and before groups
Ability to communicate directly and effectively with clients
Ability to utilize telephone systems and possess good digital literacy
Proficient in Microsoft Office Suite, email, internet, and intranet systems
Ability to learn and utilize internal applications such as YouEarnedIt, survey tools, expense systems, Project Insight, and other relevant platforms
Ability to perform basic arithmetic operations
Ability to create charts and graphs and interpret survey, financial, and other reportable data
Ability to compute percentages and ratios and interpret basic financial data
Ability to apply common sense understanding to written, oral, or diagram instructions
Ability to solve challenging problems involving several variables in a standardized situation
Ability to work in a professional office environment with extended periods of desk work
May be required to lift up to 30 pounds
Occasional travel to market areas, events, or training sessions may be required

Benefits

Comp & perks

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs
Professional development opportunities through training programs, workshops, certifications, and cross functional learning experiences