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Assistant Store Manager
CNG Holdings, Inc.. Serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effective communication, and compliance with federal and state regulations while managing cash handling and transactions. Capable of educating customers on product offerings and resolving issues efficiently.
Highest-signal resume keywords
Customer ServiceCash HandlingActive ListeningMicrosoft Office ProficiencyRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingTransaction ProcessingCustomer VerificationSales ExperienceLoan Processing
Soft Skills
Active ListeningVerbal CommunicationWritten CommunicationMultitaskingProblem Solving
Certifications & Qualifications
Valid Driver's LicenseValid Automobile Insurance
Industry Keywords
Customer ServiceRegulatory ExcellenceCompliance TrainingCash Drawer ManagementOutbound Sales Calls
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store
- Ensure outstanding customer service and regulatory excellence
- Serve and educate customers on the product portfolio by presenting suitable products and services
- Escalate unresolved issues to the store manager, District Director of Operations, and corporate office
- Answer telephone inquiries regarding general questions, applications, requests, and other issues
- Perform outbound customer sales, courtesy, and collection calls in accordance with regulations and procedures
- Respond professionally and accurately to customers, explaining possible solutions
- Interact with customers using active listening to confirm or clarify information and diffuse complaints
- Handle and count currency, cash, and coins, including managing a cash drawer and cash deposits
- Move cash between the secure safe and cash drawer; potentially perform bank deposits or pickups
- Balance batch receipts with store sales reports and assist with resolving discrepancies
- Perform customer verifications
- Process transactions accurately, including loans, check cashing, and NetSpend
- Comply with federal and state regulations and company policies and procedures
- Complete compliance trainings and quarterly I Agree requirements
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma, GED, or equivalent experience
- 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, and work in an autonomous environment
- Must have own personal reliable transportation; public transportation and transportation from family or friends may not qualify
- Must maintain a valid Driver’s License and valid Automobile Insurance while employed
- Ability and willingness to consistently live and embrace core values of accountable, inclusive, transparent, and focused
- Must be able to lift up to 50 lbs, with or without reasonable accommodations
- Must be able to travel to all stores within the assigned district with a personal vehicle
- May be asked to travel to neighboring districts
- May require overnight travel
- Must work assigned shifts as scheduled
Benefits
Comp & perks- Equal Opportunity/Affirmative Action-Employer
- Reasonable accommodations for physical requirements
- Full-time employment