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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own the overall strategy, health, and performance of a select group of strategic accounts
- Build trusted relationships with executive sponsors, economic buyers, technical stakeholders, and key influencers
- Develop and maintain strategic account plans aligned with clients’ business, cybersecurity, and compliance needs
- Lead account planning sessions, client business reviews, and QBRs
- Own renewal strategy and support timely commercial decisions
- Identify and pursue expansion opportunities across buying centers, service lines, and client needs
- Partner with Account Executives on expansion strategy, qualification, solutioning, and commercial alignment
- Maintain accountability for revenue growth, retention, margin, pipeline contribution, and delivery economics
- Make account-level decisions involving resources, staffing, scope, pricing, credits, and service recovery
- Maintain executive visibility into delivery health and intervene when risks emerge
- Lead and resolve client, delivery, commercial, and relationship escalations
- Coordinate with project managers, delivery leaders, solutioning teams, service lines, finance, and sales
- Participate in technical discovery, solution shaping, and scoping conversations
- Review engagement plans, milestones, staffing, dependencies, timelines, budgets, profitability, utilization, quality, and deliverables
- Review client-facing assessment plans, technical reports, findings, recommendations, and communications
- Facilitate client interviews, technical working sessions, status calls, and business reviews
- Track and close client questions, evidence requests, findings, action items, and scope changes
- Support engagement onboarding, transitions, and closeout
- Coach consultants, managers, and account team members in client communication, audit and assessment practices, technical review, writing, and quality standards
- Establish client-specific operating practices to improve service quality and client experience
- Lead, coach, and develop account team members and managers
- Stay current on cybersecurity, technology, industry, and competitive trends
Requirements
What you’ll need- Proven experience owning strategic client relationships and serving as a trusted advisor to senior stakeholders
- Track record connecting client needs to account strategy, retention, revenue growth, and long-term value
- Strong commercial judgment, including renewals, account economics, margin, pipeline, pricing considerations, and competing priorities
- Ability to understand a client’s business and translate cybersecurity, technology, and delivery considerations into clear business outcomes
- Working knowledge of cybersecurity frameworks, audit and assessment methodologies, technical review, and professional services delivery
- Ability to evaluate technical work for quality, risk, feasibility, scope, and client impact
- Experience reviewing complex technical deliverables, reports, findings, and recommendations
- Experience working across sales, delivery, solutioning, finance, and executive leadership in a complex, matrixed environment
- Strong executive presence and communication skills
- Sound judgment in escalations and service recovery
- Collaborative, enterprise-minded leadership style
- Experience leading, coaching, or developing people and building an accountable, high-performing team culture
- Adaptability, curiosity, and confidence operating across sales, delivery, and account-management boundaries
- Commitment to continuous learning and credible knowledge of relevant cybersecurity practices, services, and industry trends
Benefits
Comp & perks- Flexible work model allowing employees to choose when and where they work most effectively
- Paid parental leave
- Flexible time off
- Certification and training reimbursement
- Digital mental health and wellbeing support membership
- Comprehensive insurance options
- Employee resource groups
- In-person and virtual events
- Annual incentive, commission, and/or recognition programs may be available
