Director, Cloud Services

Coalfire

. Serve as a senior client-facing leader across cloud engineering engagements .

Posted 9/29/2026full-timeRemote • United StatesLead💰 $127,000 - $212,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud engineering leadership, client engagement, and operational excellence, with a strong focus on quality assurance, risk management, and effective communication. Proven ability to drive customer satisfaction and align technical solutions with business needs.

Highest-signal resume keywords

Cloud Engineering LeadershipClient CommunicationTechnical Delivery GovernanceQuality Control ImplementationSales Lifecycle Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ArchitectureInfrastructure As CodeCI/CDSecurity ControlsVulnerability ManagementBacklog ManagementTechnical Capacity RequirementsEscalation RecoveryDelivery StandardsOperational Performance Improvement

Soft Skills

People LeadershipPrioritizationTechnical JudgmentCoachingInfluence

Tools & Technologies

AWSAzureGCPITILTOGAF

Industry Keywords

Managed ServicesConsultingCloud ServicesCustomer SatisfactionCommunity Engagement

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Serve as a senior client-facing leader across cloud engineering engagements
Own engagement momentum, delivery excellence, scope, milestones, risks, dependencies, quality, and client satisfaction
Lead high-priority client escalations and difficult conversations
Ensure client commitments, engagement decisions, tradeoffs, status, and next steps are communicated clearly
Own engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions
Implement and drive adoption of approved architecture, engineering, and operational readiness standards
Ensure clear technical handoffs across internal and external teams
Support backlog management, prioritization, dependency, work-in-progress, and recovery practices
Partner with Sales and pre-sales teams on discovery, delivery feasibility, solution shaping, and cloud services approaches
Develop and review scopes of work, estimates, assumptions, dependencies, milestones, and acceptance criteria
Validate technical content in SOWs, Change Orders, and Contracts
Oversee customer feedback loops and refine offerings with product, sales, and marketing teams
Deliver presentations, blogs, and community outreach as an industry thought leader
Build scalable operating processes, playbooks, and governance for Cloud Services engagements
Provide technical and delivery leadership, reusable approaches, documentation, and continuous improvement
Own training, new-hire enablement, onboarding, career pathways, promotion readiness, performance expectations, and succession coverage
Establish qualification, onboarding, work allocation, quality review, and performance expectations for subcontractors and delivery partners
Serve as accountable Delivery leader for quality, delivery, architecture, implementation, performance, and contractual escalations
Maintain tracking of commitments, effort, status, risks, dependencies, resources, and recovery actions
Provide executive-level briefings and ensure KPI tracking for customer success, operational excellence, and delivery quality
Lead through influence across delivery teams and cross-functional partners
Provide coaching and feedback to improve performance and strengthen Cloud Services
Provide engineering demand, skills, capacity, staffing, utilization, subcontractor, dependency, and delivery-readiness inputs

Requirements

What you’ll need

Proven leadership experience with cloud engineering, security engineering, consulting, or managed services delivery teams
Strong knowledge of cloud architecture, infrastructure as code, CI/CD, security controls, vulnerability management, operations, and technical delivery governance
Demonstrated experience managing managers, architects, senior engineers, and technical workstreams across multiple engagements
Experience implementing engineering standards, quality controls, backlog discipline, technical capacity requirements, and escalation recovery
Experience supporting sales lifecycles, validating technical scope and commercial inputs, and translating engineering effort into accurate pricing
Strong client communication, technical judgment, prioritization, and people-leadership skills
Proven expertise in driving customer satisfaction, security adoption, and retention
Experience in conference presentations, blogging, and community engagement
Ability to align cybersecurity solutions with market demands and customer needs
Skilled in translating complex security concepts into actionable business insights
8+ years in managing consulting, cloud engineering, strategy, or leadership roles
Strong experience establishing delivery standards and improving operational performance across a cloud services portfolio
Experience with executive engagement, thought leadership, and security and engineering enablement programs
Direct experience leading cloud services delivery teams or organizations
Background in customer-facing roles, including client escalations, delivery governance, or high-level technical discussions
Relevant certifications in AWS, Azure, GCP, ITIL, TOGAF, or related disciplines are preferred

Benefits

Comp & perks

Flexible work model allowing employees to choose when and where they work, including home or office
Paid parental leave
Flexible time off
Certification and training reimbursement
Digital mental health and wellbeing support membership
Comprehensive insurance options
Employee resource groups
In-person and virtual events
Equal opportunity and reasonable accommodation support