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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in cloud services delivery and operational leadership, with a strong focus on establishing delivery standards, managing client satisfaction, and driving high-quality outcomes. Proven ability to lead cross-functional teams and implement effective governance practices in cloud engineering and professional services.
Highest-signal resume keywords
Cloud Services DeliveryOperational LeadershipClient CommunicationRisk ManagementTeam-Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud EngineeringAWSAzureGCPDelivery StandardsOperational PerformanceUtilization ManagementQuality MetricsTechnical Delivery GovernanceCybersecurity Solutions
Soft Skills
Analytical SkillsProblem-Solving SkillsVerbal CommunicationWritten CommunicationPeople Leadership
Tools & Technologies
ITILService Level AgreementsChange OrdersContractsClient Management Methodologies
Certifications & Qualifications
AWS CertificationAzure CertificationGCP CertificationITIL Certification
Industry Keywords
Professional Services OperationsManaged ServicesCloud TechnologiesDelivery GovernanceCustomer Satisfaction
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud Platform
About the role
Key responsibilities & impact- Lead operations for the Cloud Services organization across professional and managed services teams
- Establish and reinforce delivery standards for scope, quality, timelines, documentation, risk management, and client communication
- Monitor engagement schedules, milestones, risks, dependencies, resourcing, utilization, capacity, forecasts, margins, quality, and client satisfaction
- Lead high-priority delivery and client escalations
- Oversee engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions
- Establish and govern engineering, architecture, operational readiness, backlog, prioritization, dependency, work-in-progress, and recovery practices
- Support the Vice President and Managing Principal with operating model, priorities, and growth initiatives
- Support offering management with service standardization, descriptions, pricing, and scoping
- Evaluate emerging cloud technologies and service delivery practices
- Partner with Sales and pre-sales teams on discovery, delivery feasibility, estimates, technical approaches, SOWs, Change Orders, and Contracts
- Govern scalable operating processes, playbooks, and delivery governance
- Lead and coach cloud services delivery leaders and consultants
- Serve as the operational and technical escalation point for delivery teams
- Oversee onboarding, training, career pathways, promotion readiness, performance expectations, and succession coverage
- Provide governance for subcontractors and delivery partners
- Coordinate client management methodologies, escalation tracking, CSAT and QBR governance, and recovery actions
- Provide executive-level briefings and establish KPIs for customer success, operational excellence, and delivery quality
- Lead cross-functional collaboration with Delivery Operations, Resource Management, PMO, Offering Management, Sales, and Cloud Services leadership
- Support public speaking, cybersecurity evangelism, and go-to-market initiatives
Requirements
What you’ll need- 10+ years of experience in cloud services, technical delivery, professional services operations, or related leadership
- Strong experience establishing delivery standards and improving operational performance across a cloud services portfolio
- Direct experience leading cloud services delivery teams or organizations
- Experience managing utilization, margins, capacity, delivery timelines, quality, and client satisfaction metrics
- Strong operational leadership and team-building skills
- Deep understanding of cloud services delivery and engineering practices across AWS, Azure, and/or GCP
- Ability to establish delivery standards, manage schedules and risks, and drive on-time, high-quality client outcomes
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to develop, communicate, and execute cloud engineering strategies
- Proven leadership experience with cloud engineering, security engineering, consulting, or managed services delivery teams
- Strong knowledge of engineering operations, oversight, and technical delivery governance
- Strong client communication, technical judgment, prioritization, and people-leadership skills
- Proven expertise in driving customer satisfaction, security adoption, and retention
- Ability to align cybersecurity solutions with market demands and customer needs
- Skilled in translating complex security concepts into actionable business insights
- Relevant AWS, Azure, GCP, ITIL, or related certifications are preferred
- Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience
Benefits
Comp & perks- Flexible work model allowing employees to choose when and where they work
- Employee resource groups
- In-person and virtual events
- Paid parental leave
- Flexible time off
- Certification and training reimbursement
- Digital mental health and wellbeing support membership
- Comprehensive insurance options
- Equal opportunity and reasonable accommodation support