Associate Security Support Specialist

Coalition Technologies

. Provide technical support through the team’s case-management channels and scheduled customer conversations .

Posted 11/2/2026full-timeRemote • AustraliaMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in security analysis and incident response, providing actionable recommendations to enhance customer security outcomes. Skilled in collaborating with cross-functional teams and translating complex security concepts for diverse audiences.

Highest-signal resume keywords

Security AnalysisIncident ResponseTechnical SupportInvestigative JudgmentCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cyber Threat AnalysisSecurity Data AnalysisCase ManagementDocumentation CreationTechnical Recommendations

Soft Skills

Excellent CommunicationCollaborationMentoringProblem-SolvingCustomer-Focused

Industry Keywords

Threat EngineeringSecurity ProductsRisk ToleranceCase HistoryKnowledge Base

About the role

Key responsibilities & impact

Provide technical support through the team’s case-management channels and scheduled customer conversations
Investigate complex, ambiguous, or novel customer issues from initial report through resolution, escalation, and follow-up
Work closely with Threat Engineering on threat-related questions, investigations, and customer concerns
Understand customers’ environments, goals, technical proficiency, and risk tolerance to provide appropriately scoped guidance
Analyze security data, product behavior, case history, and customer context to determine what happened and recommend next steps
Provide clear, actionable recommendations and explain how they improve customer security outcomes
Translate technical security concepts, findings, risks, and limitations for technical and non-technical audiences
Balance high-throughput case handling with depth, care, and technical accuracy
Coordinate with Threat Engineering, Product, Engineering, Security, and other internal partners on investigations, product fixes, and cross-functional actions
Become a subject-matter expert on supported products and services
Identify customer pain points and turn observations into actionable feedback
Lead or contribute to initiatives improving support quality, escalation paths, guidance, tooling, and collaboration
Create and maintain documentation, runbooks, knowledge bases, case guidance, and customer-facing content
Document investigations, decisions, resolutions, known issues, and open questions
Represent Wirespeed as a technical expert to customers and internal stakeholders
Mentor peers, share knowledge, and participate in an on-call or after-hours support rotation as applicable

Requirements

What you’ll need

3 or more years of experience in security analysis, incident response, security product support, technical support, or a related field
Practical understanding of common cyber threats and how security issues manifest in real-world environments
Strong investigative judgment, including the ability to assess urgency, recognize severe threat-related concerns, and escalate them appropriately to Threat Engineering
Experience advising technical and non-technical stakeholders with clear, prioritized recommendations tailored to their environment and goals
Excellent communication, documentation, and customer-service skills, with the ability to quickly become a subject-matter expert in new products and workflows
Demonstrated ownership of complex cases and projects, with the autonomy to manage multiple priorities in an ambiguous, fast-paced environment
Ability to collaborate effectively across Support, Threat Engineering, Product, Engineering, Security, and other internal teams

Benefits

Comp & perks

100% of your private health insurance premiums on the approved health plan cover* for you and your dependents at the Base Tier 0 Australian Government Rebate pricing
20+ paid holidays
12% employer pension contribution
Annual home office stipend
Headspace and Wellhub Global Digital Plan
Competitive compensation and opportunity for advancement
Remote-first culture