Customer Success Manager

Coalition Technologies

. Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone .

Posted 11/7/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within the P&C insurance sector, with strong communication skills and the ability to manage high volumes of inquiries efficiently. Proficient in utilizing AI tools and maintaining a positive, team-oriented approach in a fast-paced environment.

Highest-signal resume keywords

P&C Insurance Customer Support ExperienceExcellent Communication AbilitiesAI Tools UtilizationMulti-Lingual FluencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportInsurance QuotingPolicy ChangesAdministrative FunctionsProduct KnowledgeWorkflow CoordinationCustomer Feedback AnalysisProblem Identification

Soft Skills

EmpathyResourcefulnessEnthusiasmPositive AttitudeTeam Mindset

Tools & Technologies

Broker IQCoalition ControlOnline Quoting PlatformCybersecurity Platform

Industry Keywords

P&C InsuranceCustomer ServiceLive Chat SupportEmail CommunicationPhone Support

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone
Route and coordinate inquiries with Coalition’s sales, security, insurance, and claims teams
Educate customers on Coalition’s products, online quoting platform, and cybersecurity platform
Perform administrative insurance functions supporting quoting, binding, policy changes, and other key workflows
Capture customer feedback, identify recurring pain points, and collaborate on organizational and product improvements
Maintain clear, professional, and empathetic communication in every interaction
Become a Platform Expert in Broker IQ and Coalition Control

Requirements

What you’ll need

Prior experience in a P&C insurance customer support or P&C insurance customer service role, or a strong demonstrated desire to learn and build these skills
Excellent interactive and communication abilities, both written and verbal, especially in customer-facing environments
Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment
Demonstrated ability to learn new tools, processes, and products quickly, with strong attention to detail
Ability to understand and utilise AI tools to support productivity and efficiency
Ability to prioritise a high volume of requests, balancing urgency, customer impact, and service commitments
Strong preference for multi-lingual candidates, with fluency in German, Spanish, Italian or French
Incredibly positive attitude and a team-first mindset

Benefits

Comp & perks

100% medical coverage, including outpatient care
Life insurance
25+ paid holidays
Annual home office stipend
7% employer pension contribution
Mental and physical health wellness programs like Headspace, Wellhub
Competitive compensation and opportunity for advancement
Remote-first culture