Intake Paralegal

Coast to Coast Legal Aid of South Florida

. Answer incoming phone calls and promptly return calls and emails .

Posted 10/23/2026full-timePlantation • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in client intake processes, case management, and compliance with legal service guidelines. Strong organizational, communication, and interpersonal skills are essential for effective collaboration and community outreach.

Highest-signal resume keywords

Client Intake ManagementCase Management System ProficiencyBilingual Communication (Creole or Spanish/English)Microsoft Office ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake AssessmentsConflict ChecksEligibility DeterminationRecord KeepingReport Completion

Soft Skills

Interpersonal SkillsAttention to DetailMultitasking AbilityClient-Service OrientationProfessional Demeanor

Tools & Technologies

Case Management SystemMicrosoft Office Applications

Certifications & Qualifications

Paralegal Certificate

Industry Keywords

Legal ServicesCommunity OutreachComplianceGrant RequirementsLow-Income Communities

About the role

Key responsibilities & impact

Answer incoming phone calls and promptly return calls and emails
Follow up on referrals from internal units, partner organizations, agencies, and online intake sources
Screen applicants and clients via phone, electronic communication, and in-person interviews
Schedule intake appointments and meetings
Complete conflict checks, pre-screens, and full intake assessments
Determine applicant eligibility for legal services according to program guidelines
Enter and complete intake information in the case management system
Maintain accurate records, case notes, and daily timekeeping
Explain intake and compliance documents and obtain required client signatures
Coordinate case acceptance and referrals to and from external organizations, including other legal aid providers
Provide courthouse intake coverage at the Broward County 17th Judicial Circuit Courthouse
Conduct community outreach events in person, virtually, and on social media
Conduct educational training for staff, clients, and community providers as needed
Ensure compliance with program and grant requirements
Attend mandated training courses and train other staff as needed
Collaborate with all CCLA units in a team environment
Complete reports accurately and on time
Perform other duties requested by management, supervisors, or required by grants

Requirements

What you’ll need

Associate’s degree and/or paralegal certificate preferred; relevant work experience may be considered in lieu of formal education
One (1) to five (5) years of relevant experience preferred
Bilingual Creole or Spanish/English preferred
Proficiency in Microsoft Office applications
Strong organizational and interpersonal skills
Excellent written and verbal communication skills
High attention to detail
Ability to multitask, work efficiently, and operate both independently and with supervision
Professional demeanor with a strong client-service orientation
Demonstrated commitment to serving low-income communities
Flexibility to work scheduled hours, including coverage at the Broward Courthouse as scheduled
Ability to provide backup support to the receptionist as scheduled
Must pass a background check before employment begins
Must complete required Care Provider Background Screening Clearinghouse requirements

Benefits

Comp & perks

Medical, vision, and 100% employer-paid individual dental coverage
100% employer-paid life, short-term disability, and long-term disability insurance
Supplemental insurance options
403(b) retirement plan with employer contribution
Generous paid time off
More than 12 paid holidays annually
Employee discounts
Hybrid work schedule for eligible employees following successful completion of the probationary period
Substantial discounts on gym memberships, parks, travel, pet insurance, and more