Complaint Compliance Analyst I

Coastal

. Review and respond to customer and regulatory complaints .

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $68,899 - $82,678 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in complaint management and regulatory compliance, with a strong understanding of consumer protection regulations and the ability to analyze data for trends. Proficient in drafting clear responses and collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Complaint ManagementRegulatory ComplianceConsumer Protection RegulationsMicrosoft 365 ProficiencyData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint Response DraftingRegulatory Issue TrackingRoot Cause AnalysisDocumentation CompilationTrend Identification

Soft Skills

Attention to DetailEffective CommunicationCollaborationTask PrioritizationAdaptability

Tools & Technologies

GRC ToolMicrosoft ExcelMicrosoft SharePointMicrosoft TeamsMicrosoft Word

Industry Keywords

Reg ETruth in Savings ActUDAAPFACTAReg ZReg BFair Credit Reporting Act

About the role

Key responsibilities & impact

Review and respond to customer and regulatory complaints
Support the Bank’s compliance complaints program
Intake complaints and prepare and review complaint responses
Identify complaint root causes and ensure appropriate response and remediation
Track, document, and escalate regulatory issues
Draft and review complex complaints from regulatory agencies and customers for Core Bank and CCBX fintech partners
Log and maintain complaint cases in a GRC tool, including account information and relevant documents
Monitor open complaints daily and ensure responses are completed before deadlines
Follow internal policies, procedures, and regulatory guidelines
Escalate complex cases to senior compliance analysts or management
Support regulatory requests and audits by compiling documentation
Maintain knowledge of consumer protection regulations, including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and the Fair Credit Reporting Act
Report risks and trends to key stakeholders
Collaborate with Compliance, Risk, and Customer Support teams

Requirements

What you’ll need

Bachelor’s degree, OR an equivalent combination of education and relevant experience
1+ years of relevant experience in compliance, customer complaints, regulatory risk, or banking operations
Previous experience in complaint management is ideal
Proficient in Microsoft 365 tools, including Excel, SharePoint, Teams, and Word
Strong attention to detail and ability to analyze complaint data and identify trends
Effective written and verbal communication skills
Ability to summarize issues, articulate complex concepts, create reports, and draft clear, compliant responses
Ability to manage multiple tasks, prioritize workloads, and meet deadlines
Willingness to learn and adapt in a regulatory-driven environment
Strong collaboration skills
Familiarity with consumer financial protection laws is preferred
Must be available to work standard Pacific Time business hours, 8 AM–6 PM PT with flexibility, regardless of location
Must be able to work without employment sponsorship

Benefits

Comp & perks

Medical Coverage: Choose from three competitive medical plans
Health Savings Account (HSA) with tax advantages and employer contributions
Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
Dental and Vision Insurance
Company-paid basic life insurance, with options for additional coverage
Long-Term /Short-Term Disability (LTD)
Supplemental Hospital Indemnity, Accident Insurance, and Critical Illness coverage
401(k) retirement plan with company matching
Generous vacation and sick leave policies
11 paid holidays
Bonus offered