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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading delivery of customer solutions within the Technology, Media & Telecom (TMT) sectors, with a strong focus on Salesforce platforms and digital transformation. Capable of building and managing high-performing teams while fostering client relationships and driving business development efforts.
Highest-signal resume keywords
Salesforce Platform ExpertiseDigital Transformation SolutionsDelivery LeadershipTeam ManagementChannel Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Iterative Software DevelopmentSalesforce Revenue CloudSalesforce CPQ & BillingSalesforce Communications CloudSalesforce Media CloudContact Center TechnologiesBusiness Solutions DeliveryProject Delivery ApproachesClient NegotiationPerformance Feedback
Soft Skills
Excellent CommunicationCoaching and MentoringEntrepreneurial MindsetTeam-Oriented EnvironmentProblem Solving
Tools & Technologies
Salesforce CRMSalesforce CloudsOpportunity ManagementAccount History Management
Certifications & Qualifications
Salesforce.com CertificationAssociated Accreditation
Industry Keywords
TechnologyMediaTelecomDigital TransformationConsulting Experience
Tech Stack
Tools & technologiesCloudSFDC
About the role
Key responsibilities & impact- Lead delivery of customer solutions and provide transformational leadership for TMT customers
- Define delivery processes and develop accelerators to improve customer engagement and time to value
- Collaborate with senior leadership to define TMT market growth strategy and align solutions with industry trends
- Manage team utilization targets, including billable participation on key customer projects
- Support complex negotiations and closing of new business
- Incorporate channel-partner product offerings into selling efforts
- Evangelize TMT capabilities publicly with channel partners, including Salesforce, and at industry events
- Develop and maintain excellent client relationships
- Maintain accurate opportunity, contact, and account history data in Salesforce CRM
- Collaborate with project teams on scope, solution, cost, and efficiency improvements
- Build, manage, and foster a team-oriented environment
- Provide coaching, mentoring, direction, performance feedback, and annual reviews for direct reports
- Recruit, select, staff, and onboard consultants to projects
- Develop consulting team structures, mentor team members, and support hiring
- Lead escalations involving internal project teams and external clients
- Contribute to company strategy and organizational scaling
Requirements
What you’ll need- 8-10+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce
- 5+ years of domain experience delivering digital transformation solutions directly within the Technology, Media & Telecom (TMT) verticals
- Hands on familiarity with TMT-relevant platforms and architectures, including Salesforce Revenue Cloud / CPQ & Billing, Communications Cloud, Media Cloud, and contact center technologies
- 4+ years of experience leading groups of 20+ individuals distributed nationally
- 8-10+ years of experience delivering business solutions on the Salesforce platform
- Demonstrated ability to speak to delivery approaches and considerations for different sizes and scales of projects and clients across Salesforce clouds
- Participation in Sales and Business Development Efforts
- Certified on the Salesforce.com Platform or equivalent Associated Accreditation
- Excellent communication and ability to understand business requirements and think on your feet
- 2+ years of channel management experience
- Entrepreneurial self-starter able to set expectations and manage timelines and deliverables
- Must have full-time permanent US work authorization
- Travel to client sites, as needed
Benefits
Comp & perks- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work
- Unlimited Paid Time Off (RTO)
- 401K with Company Match
- Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
- Occasional in-house competitions with spot bonuses
- A flexible and fun team culture
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls
- Open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company