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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Salesforce Field Service architecture and solution design, with a strong focus on cloud architecture principles, enterprise integration, and operational support systems. Proven ability to lead technical teams, mentor junior architects, and deliver complex software solutions while aligning with business objectives.
Highest-signal resume keywords
Salesforce Field Service ArchitectureCloud Architecture PrinciplesREST/SOAP API DesignSalesforce Certified Technical ArchitectHands-On Experience with Apex
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Field ServiceEnterprise Integration ArchitecturesWork Order Lifecycle ManagementDispatch Console ConfigurationField Service Mobile ConfigurationsREST/SOAP API DesignApex ProgrammingLightning Web ComponentsData Volume ManagementUML Documentation
Soft Skills
Outstanding Verbal CommunicationExecutive Presentation SkillsMentorship
Tools & Technologies
Salesforce PlatformMuleSoftKafkaAzureGIS/Mapping PlatformsIoT Telematics
Certifications & Qualifications
Salesforce Certified Field Service ConsultantSalesforce Certified Technical ArchitectCertified SAFe 6 Architect
Industry Keywords
Digital TransformationsOperational Support SystemsInventory ManagementAsset Lifecycle ManagementAppointment Bundling Logic
Tech Stack
Tools & technologiesAzureCloudDistributed SystemsERPIoTKafkaSOAP
About the role
Key responsibilities & impact- Lead end-to-end technical architecture and solution design for enterprise Salesforce Field Service implementations
- Align scheduling, dispatch, asset lifecycle management, work execution, and inventory processes with scalable platform patterns
- Architect and tune scheduling policies, routing rules, work rules, service objectives, and appointment bundling logic using the Salesforce Field Service ESO engine
- Design mobile field worker experiences using the Salesforce Field Service Mobile App, including offline data access, cache management, Mobile Extension Toolkit, priming rules, and sync conflict resolution
- Partner with dispatchers, service managers, IT leadership, and C-level executives to translate operational goals into architecture roadmaps and technical capability models
- Create, maintain, and promote reusable FSL accelerators, data models, integration patterns, and dispatch automation frameworks
- Design resilient real-time and event-driven integrations with ERP, inventory and supply chain systems, GIS/mapping platforms, IoT telematics, and EAM systems
- Define architectural standards, coding guidelines, platform governance, and performance metrics
- Evaluate client environments and legacy field service solutions, conduct technical gap analyses, and define phased migration blueprints
- Support pre-sales and discovery by shaping value propositions, estimating technical complexity, and demonstrating architectural feasibility
- Provide strategic guidance, delivery oversight, architectural governance, design oversight, and hands-on mentorship to architects and junior team members across distributed delivery models
- Lead presentations, publish technical thought leadership, and drive internal knowledge-sharing in the Salesforce ecosystem
Requirements
What you’ll need- Deep expertise in cloud architecture principles, multitenancy, enterprise integration architectures, secure identity/access management, and distributed systems
- Minimum of 10 years of experience delivering full-lifecycle enterprise software solutions, digital transformations, and operational support systems
- Minimum of 10 years of hands-on experience designing and delivering complex technical architectures across the Salesforce Platform, including Field Service, Service Cloud, and Experience Cloud
- Mastery of Work Order and Service Appointment lifecycles, Maintenance Plans, Service Contracts, and Entitlements
- Expertise in Dispatch Console configuration, Street-Level Routing (SLR), Predictive Travel, Complex Work, and Optimization policies
- Expertise in Inventory and Product Item tracking, Product Requests, and serialized asset tracking
- Expertise in Field Service Mobile priming configurations, offline LWCs, push notifications, and geolocation tracking
- Proven experience designing REST/SOAP APIs, Pub/Sub API, Platform Events, Change Data Capture (CDC), and middleware solutions such as MuleSoft, Kafka, and Azure
- Advanced software engineering skills with Apex, Lightning Web Components, SOQL, custom platform automation, and governor limit mitigation strategies
- Hands-on experience architecting for Large Data Volumes (LDV), high-frequency transactional data, indexing, and archiving strategies
- Expert capability documenting solutions using UML and architectural governance frameworks
- Outstanding verbal, written, and executive presentation skills
- Salesforce Certified Field Service Consultant preferred
- Salesforce Certified Technical Architect (CTA) or System/Application Architect credentials preferred
- Full-time permanent US work authorization required
- Bachelor’s Degree preferred, or equivalent experience
- Certified SAFe 6 Architect preferred, or equivalent experience
- Travel as needed
Benefits
Comp & perks- Flexible working hours with an emphasis on a life-work balance
- Remote flexible work
- Unlimited Paid Time Off (RTO)
- 401K with Company Match
- Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
- Occasional in-house competitions with spot bonuses
- Flexible and fun team culture
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, and team-building events
- Monthly All-Hands calls
- Open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company