Program Manager – MAE

Coastal

. Oversee the planning, execution, and successful delivery of Salesforce implementations at an enterprise, multi-million dollar scale .

Posted 11/2/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale Salesforce implementations and aligning project strategies with business objectives. Proven ability to lead cross-functional teams, manage client relationships, and drive project delivery in a multi-cloud environment.

Highest-signal resume keywords

Salesforce Project ImplementationSAFe Agilist CertificationProject Management Tools Proficiency10+ Years PMO ExperienceConsulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject Delivery PlanningRisk ManagementForecast AccuracyDevOpsCI/CDQuality Control ProcessesSoftware DevelopmentTroubleshootingProblem-Solving

Soft Skills

CollaborationCommunicationMentoringStakeholder EngagementAccountability

Tools & Technologies

SmartsheetsLucid ChartsGoogle AppsMS Office

Certifications & Qualifications

SAFe AgilistScrum Master CertificationSalesforce Technical CertificationCSMPMP

Industry Keywords

Enterprise Project EnvironmentMulti-Cloud EnvironmentClient RelationshipsProject Management OfficeTechnology Implementations

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Oversee the planning, execution, and successful delivery of Salesforce implementations at an enterprise, multi-million dollar scale
Align implementation strategy with business objectives and ensure successful adoption of Salesforce solutions across departments
Partner with Coastal Leadership on client relationships with key stakeholders and Steering Committee members
Lead multiple work streams in a multi-cloud environment
Establish engagement and operating models with stakeholders
Provide project updates at various forums
Provide strategic direction to expand Coastal Cloud’s footprint at 1-2 clients/programs
Serve as relationship owner for assigned client/program
Identify and address potential escalation points with Engagement Managers and Directors
Mentor program team members and other Project Managers
Drive forecast accuracy across programs
Establish project delivery plans and track progress and milestones
Identify and manage project issues and risks
Manage project dependencies and represent projects in cross-project forums
Support estimations, sprint planning, and tracking
Drive priority decisions with clients and internal teams
Contribute to Project Delivery CoE Best Practices

Requirements

What you’ll need

3+ years of experience working as Program Manager or in an enterprise project environment leading large technology implementations
SAFe Agilist or Scrum Master certification required
10+ years of PMO experience
5+ years of consulting experience
Competent to manage $2M+ programs annually
Proficient in maintaining key relationships with the client
Experience with Salesforce project implementation
Expertise in using project management tools like Smartsheets, Lucid charts, Google Apps, MS Office etc
Experience managing 10+ team members, including Project Managers
Technical background in software development, testing, and automation
Experience with DevOps, CI/CD and Quality Control Processes
Ability to help identify roadmap items and collaborate with Engagement Manager/Director to develop a plan of action
Ability to assist in the development of scopes of work and other contract-related documents
Excellent troubleshooting and problem-solving skills
Excellent collaboration and risk management skills
Excellent written and verbal communication
Experience holding Project Teams accountable for following company and SLDC procedures, processes, and utilizing tools
Ability to onboard and work on different project management tools
Must have full-time permanent US work authorization
Substantial industry or vertical experience
Bachelor’s Degree preferred, or equivalent experience
Salesforce technical certification (Admin certified) preferred
Ability to travel, as needed
CSM, Agile or PMP certifications nice to have

Benefits

Comp & perks

Flexible working hours with an emphasis on a life-work balance
Remote flexible work
Unlimited Paid Time Off (RTO)
401K with Company Match
Medical, Vision, & Dental coverage
Competitive quarterly bonus opportunities
Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
Occasional in-house competitions with spot bonuses
Flexible and fun team culture
Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
Monthly All-Hands calls
Open-door leadership policy with access to mentorship and guidance
Opportunities for accelerated growth, networking, and career guidance and support
Trust, transparency and respect across all levels of the company