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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Healthcare & Life Sciences (HLS) consulting, with a strong focus on Salesforce platform implementations, HIPAA compliance, and team leadership. Proven ability to build strategic relationships with C-suite executives and optimize delivery operations for business growth.
Highest-signal resume keywords
Salesforce Health Cloud ExpertiseHealthcare & Life Sciences Domain ExpertiseDelivery Leadership ExperienceHIPAA Compliance KnowledgeTeam Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Platform ImplementationsEHR/EMR IntegrationsData Model FrameworksPatient OnboardingClinical Trial ManagementCommercial ExecutionProvider Relationship ManagementMuleSoft/FHIR IntegrationsProject Health OptimizationRisk Management
Soft Skills
Exceptional CommunicationStakeholder ManagementExecutive Presentation SkillsMentoring and Coaching
Tools & Technologies
Salesforce HLS AcceleratorsSalesforce Health CloudLife Sciences CloudService CloudSales CloudData CloudEpicCerner
Certifications & Qualifications
Salesforce Health Cloud Accredited ProfessionalSystem/Application Architect
Industry Keywords
HIPAAGxPFDA Validation GuidelinesPayerProviderPharmaBiotechMedical Devices
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Build strategic, trusted-advisor relationships with C-suite executives across Provider, Payer, Pharma, and MedTech accounts
- Maintain oversight of solutions adhering to HIPAA, HITRUST, GxP, FDA 21 CFR Part 11, and patient data privacy standards
- Optimize team staffing, talent allocation, billability, and practice utilization across HLS engagements
- Drive best practices and build reusable Salesforce HLS accelerators, including Patient Onboarding, Clinical Trial Management, Commercial Execution, and Provider Relationship Management
- Recruit, mentor, and retain specialized HLS consultants, architects, and industry experts
- Optimize delivery operations, project health, margin targets, and customer CSAT metrics
- Define the strategic direction of the HLS practice and achieve business unit growth objectives with executive leadership
- Lead development of HLS accelerators, data model frameworks such as FHIR/HL7 standards, and onboarding methodologies
- Maintain personal billability on key executive-level client engagements and milestone phases
- Provide coaching, guidance, and performance reviews for direct reports
- Support recruitment, selection, and deployment of specialized HLS talent
- Assess candidate domain fit and assist sales/pre-sales teams in qualifying complex engagement scopes
- Identify, manage, and mitigate risks involving HIPAA compliance, system validation, integration scopes, and solutioning costs
- Maintain relationships with Salesforce HLS industry leadership, ISV partners, and clinical/tech alliance teams
Requirements
What you’ll need- 10+ years of delivery leadership and consulting experience focused on complex software implementations, primarily on the Salesforce platform
- 5+ years of deep Healthcare & Life Sciences (HLS) domain expertise, including Payer, Provider, Pharma, Biotech, and/or Medical Devices
- 4+ years managing distributed teams of 20+ consultants, architects, and project managers
- Strong knowledge of Salesforce Health Cloud, Life Sciences Cloud, Service Cloud, Sales Cloud, Data Cloud, and MuleSoft/FHIR integrations
- Deep familiarity with healthcare data models
- Experience with EHR/EMR integrations such as Epic and Cerner
- Knowledge of HIPAA, GxP, and FDA validation guidelines
- Relevant Salesforce certifications and industry accreditations, such as Salesforce Health Cloud Accredited Professional and System/Application Architect
- Proven channel/partner management experience
- Experience collaborating directly with Salesforce HLS regional sales teams
- Exceptional communication, stakeholder management, and executive presentation skills
- Must have full-time permanent US work authorization
- Ability to travel to client sites and partner events as required (25%+)
- Bachelor's Degree preferred, or equivalent experience
Benefits
Comp & perks- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work
- Unlimited Paid Time Off (RTO)
- 401K with Company Match
- Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
- Occasional in-house competitions with spot bonuses
- A flexible and fun team culture
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls
- Open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company