Application Support Project Manager

Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

. Lead Javelina system upgrades and support ongoing application operations .

Posted 11/10/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Javelina system upgrades and application support, with a strong focus on project management, testing methodologies, and effective communication with stakeholders. Proven ability to assess risks, facilitate training, and coordinate issue resolution in a collaborative environment.

Highest-signal resume keywords

Javelina Claims Platform ExperienceProject ManagementSoftware Release LifecycleTesting MethodologiesAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System UpgradesSmoke TestingRegression TestingRelease TestingUser Acceptance TestingIssue TriageRisk AssessmentRoot-Cause TrackingProject PlanningDocumentation

Soft Skills

Strong Communication SkillsCollaborationDetail-OrientedProblem-SolvingAdaptability

Tools & Technologies

Javelina Ticketing System

Industry Keywords

Application SupportProduction SupportVendor ManagementStakeholder EngagementRemote Work

About the role

Key responsibilities & impact

Lead Javelina system upgrades and support ongoing application operations
Manage upgrade project schedules, milestones, dependencies, risks, and project plans
Plan and execute smoke, regression, release, and user acceptance testing
Assess known issues and document release risks before deployment
Coordinate end-user testing and consolidate outcomes, open issues, and readiness findings for leadership review and go/no-go decisions
Provide post-production upgrade support and ongoing application support
Intake, triage, track, escalate, and coordinate resolution of application issues
Manage vendor communications and participate in project, vendor, and internal status meetings
Document decisions, risks, follow-up actions, project activities, testing, issues, and support information
Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and Javelina modules and workflows
Provide concise status updates to stakeholders and leadership

Requirements

What you’ll need

Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes
Demonstrated experience with project management, software release lifecycles, system upgrades, and production support
Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing
Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation
Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership
Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment
Highly organized, accountable, and able to manage multiple workstreams through completion
Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks
Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support
Adaptable and composed during deployments, production issues, and changing project priorities

Benefits

Comp & perks

Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting ⚖️ Legal 🛡️ Insurance Consulting
Legal
Insurance Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA) is a full service Third Party Administrator (TPA) that specializes in the customization, marketing, and operation of self-funded employee benefit plans. With over 30 years of experience and a team of over 195 employees, CBG provides a wide array of products and services including self-funded medical and dental plans, Flexible Spending Accounts, Health Reimbursement Arrangements, and COBRA management. CBG aims to assist employers in building custom benefit plans while managing costs and ensuring compliance with regulations.