Regional Operations Specialist

COBS Bread

. Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary .

Posted 10/3/2026full-timeEdmonton • CanadaJuniorMid-Level💰 CA$70,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in bakery operations, including compliance assessments, training, and local marketing initiatives to enhance franchise performance. Strong ability to influence change and drive improvements in customer experience and product quality.

Highest-signal resume keywords

Baking ExperienceOperations ManagementCustomer ServiceFranchise Retail ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational SupportMerchandising ComplianceProduction Process ReviewRecipe ComplianceSales Improvement Strategies

Soft Skills

Problem-Solving SkillsConflict Resolution SkillsInterpersonal SkillsOrganizational SkillsAttention to Detail

Certifications & Qualifications

Valid Driver’s Licence

Industry Keywords

Food ServiceHospitalityFranchise IndustryCustomer ExperienceOH&S Compliance

About the role

Key responsibilities & impact

Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
Provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
Coordinate and implement local marketing initiatives
Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
Attend in-person production process reviews, including recipe compliance
Conduct in-bakery reviews of actual production versus production schedules
Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
Monitor and ensure bakeries meet standard expectations, and implement actions with franchisees
Comply with all relevant OH&S policies
Complete other projects and tasks as required

Requirements

What you’ll need

1-2 years’ experience in operations, preferably in a franchise retail environment
2+ years' experience in customer service
1-2 years’ experience in the food service, hospitality or franchise industry
Baking experience required
Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk
Excellent verbal and written communications skills
Ability to influence others in order to affect change and drive constant improvement
Can work autonomously, as well as collaborate and work within a team environment
Excellent communication, problem-solving and conflict resolution skills
Strong interpersonal skills to build trust and rapport
Strong organizational skills to manage multiple tasks and deadlines
Strong attention to details

Benefits

Comp & perks

Competitive salary and vacation plan
Both individualized and a company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
Paid sick and personal leave days
Paid day for community service/volunteer time
An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
High level of autonomy and responsibility