FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Service Desk Engineer
Codan Limited. Provide first and second-line technical support via phone, email, chat and ticketing system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support, managing user accounts, and troubleshooting hardware and software issues. Proficient in Microsoft 365 services and committed to delivering exceptional customer service while maintaining accurate documentation and support processes.
Highest-signal resume keywords
Technical SupportMicrosoft 365 ServicesActive Directory AdministrationWindows Operating SystemsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident ResolutionUser Account ManagementHardware ConfigurationSoftware ConfigurationNetworkingSystems AdministrationTroubleshootingVPN AccessRemote Connectivity
Soft Skills
Problem-SolvingAttention to DetailTime ManagementOrganizational SkillsCollaboration
Tools & Technologies
Microsoft OfficeTicketing SystemDesktopsLaptopsMobile DevicesPeripheralsConferencing ToolsSupport Documentation
Certifications & Qualifications
Degree in Information TechnologyDegree in Computer ScienceDegree in Business Information SystemsDegree in Business AdministrationSecurity Screening to SC Level
Industry Keywords
IT HelpdeskDesktop SupportUser OnboardingUser OffboardingAccess PermissionsMulti-Factor AuthenticationAsset ManagementEquipment ReplacementWarranty RepairsService Levels
About the role
Key responsibilities & impact- Provide first and second-line technical support via phone, email, chat and ticketing system
- Log, prioritise and resolve incidents and service requests within agreed service levels
- Escalate issues to specialist teams where needed
- Maintain accurate ticket records and keep users informed of progress and expected resolution times
- Create, modify and disable user accounts
- Manage passwords, multi-factor authentication and access permissions
- Support employee onboarding, offboarding and role changes
- Configure, deploy and support desktops, laptops, mobile devices and peripherals
- Maintain hardware and software asset records
- Coordinate equipment replacements and warranty repairs
- Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint and Office applications
- Troubleshoot business applications, VPN access, remote connectivity, printing and conferencing tools
- Maintain support documentation and share knowledge
- Identify recurring issues and opportunities for improvement
- Contribute to IT projects and improvements to support processes, tools and systems
Requirements
What you’ll need- Proven background in an IT helpdesk or desktop support role
- Practical knowledge of Windows operating systems, Microsoft Office, networking and systems administration
- Experience using Active Directory to administer user accounts and access
- Experience configuring hardware and software and diagnosing and resolving technical faults
- Strong commitment to customer service
- Ability to explain technical issues clearly and keep users informed
- Good problem-solving skills and attention to detail
- Strong time management and organisational skills
- Ability to prioritise competing support requests
- Collaborative approach, curiosity and willingness to learn and share knowledge
- A degree in Information Technology, Computer Science, Business Information Systems or Business Administration, or equivalent industry experience
- Prepared to undergo security screening to SC level
- Valid passport
- Flexibility around working hours when required
- Occasional domestic and overseas travel
Benefits
Comp & perks- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days)
- Option to buy/sell up to 5 days of holiday
- 4 x basic salary life assurance cover
- Group Pension Plan with employer contributions
- Tax efficient flexible benefits
- Supportive and collaborative culture
- Comfortable and casual atmosphere
- Diversity and innovation encouraged